Programme Coordinator

Reed; Basildon; On-site; GBP 33,000 - 34,000; Full time

Job summary

Reed in Partnership is recruiting a Programme Coordinator to support the Jobs Guarantee programme. The role focuses on quality assurance, compliance monitoring and operational coordination to ensure services are delivered in line with contracts.

You will maintain records, monitor performance, generate MI, and collaborate with internal teams to drive improvements and meet targets. The position is full-time with flexible working considerations and a pro-rata base salary package.

Qualifications

• Experience in contract-driven, target-focused environments.
• Administrative coordination and management information reporting experience.
• Quality assurance, compliance monitoring or audit activity experience.
• Experience maintaining accurate records and databases.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Coordinate programme activities to ensure services meet contractual requirements.
• Maintain accurate participant, stakeholder and programme records in internal systems.
• Monitor operational performance and support target achievement and quality standards.
• Produce and analyse management information reports for decision-making.
• Conduct quality assurance reviews and compliance checks for audit readiness.
• Identify trends, risks and opportunities for service improvement.
• Support continuous improvement initiatives and maintain SOPs.

Skills

Contract-driven environment

Administrative coordination

Quality assurance

Record keeping

Excel

Education

Two A-Levels or Level 3 Diploma

GCSE English Language (B)

Tools

Microsoft Office

Excel

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£26,300 - £28,500

Job Description

**Do you enjoy supporting programme delivery through quality assurance, compliance monitoring and effective coordination?

Would you like to play a key role in a programme that helps people move closer to sustainable employment and brighter futures?**

Then consider the role of a Programme Coordinator at Reed in Partnership!

Internal applications for this role close on 16/10/2026

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Jobs Guarantee is a mandatory programme for 18-24 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is the role about?

The Programme Co-ordinator is responsible for supporting the successful delivery of the Jobs Guarantee programme through quality assurance, compliance monitoring, data management and operational coordination. This role will require you to maintain accurate records, monitor programme performance, support continuous improvement activities and work closely with operational teams and stakeholders to ensure services are delivered efficiently and in line with contractual requirements.

Just some of your day-to-day responsibilities will include:

• Coordinating programme activities to ensure services are delivered effectively and in line with contractual requirements.
• Maintaining accurate participant, stakeholder and programme records across internal systems.
• Monitoring operational performance and supporting the achievement of programme targets and quality standards.
• Producing and analysing management information reports to support decision-making.
• Conducting quality assurance reviews and compliance checks to ensure accuracy and audit readiness.
• Identifying trends, risks and opportunities for service improvement.
• Supporting the implementation of continuous improvement and best practice initiatives.
• Maintaining programme documentation, processes and standard operating procedures.
• Preparing evidence and documentation for audits, reviews and commissioner requirements.
• Monitoring key performance indicators and highlight emerging issues or risks.
• Supporting operational managers with performance improvement activities and action planning.
• Building effective relationships with internal teams and stakeholders to support successful programme delivery.

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

Essential Attainments:

• Experience of working within a contract-driven, target-focused environment.

• Experience of administrative coordination and management information reporting.

• Experience of quality assurance, compliance monitoring or audit activities.

• Experience of maintaining accurate records and database systems.

• Strong knowledge of Microsoft Office applications, particularly Excel.

• A minimum of two A-Levels or an equivalent Level three Diploma.

• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria:

• Excellent organisational and planning skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and identify trends or issues.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with internal stakeholders.
• Ability to manage competing priorities and work to deadlines.
• Strong problem-solving skills and proactive approach to continuous improvement.
• Ability to interpret and apply policies, procedures and contractual requirements.
• High level of professionalism, integrity and accountability.

Desirable Criteria:

• Experience within employability, skills, welfare-to-work or public sector programmes.
• Experience supporting contract mobilisation or implementation projects.
• Experience of conducting quality audits or compliance reviews.
• Knowledge of commissioner reporting requirements.

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.