Programme Coordinator

80 Reed in Partnership Ltd; Stevenage; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development-fn

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Programme Coordinator to support the Jobs Guarantee programme across offices including Stevenage. The role focuses on quality assurance, compliance monitoring, data management and operational co-ordination to ensure services are delivered efficiently and in line with contractual requirements.

The successful candidate will maintain records, monitor performance, produce MI reports and support continuous improvement, working with multiple teams to drive effective

Qualifications

• Experience in contract-driven, target-focused environments.
• Administration coordination and MI reporting experience.
• Quality assurance, compliance monitoring or audit experience.
• Accurate record keeping in databases and MS Office familiarity.
• Ability to interpret policies and contractual requirements.

Responsibilities

• Coordinate programme activities to ensure services meet contractual requirements.
• Maintain accurate participant, stakeholder and programme records across systems.
• Monitor performance and support achievement of targets and quality standards.
• Produce and analyse MI reports to aid decision-making.
• Conduct QA reviews and compliance checks for audit readiness.
• Identify trends, risks and opportunities for service improvement.
• Support continuous improvement initiatives and SOP maintenance.
• Prepare documentation for audits and commissioner reports.
• Support managers with performance improvement and action planning.
• Foster relationships with internal teams and stakeholders to enable delivery.

Skills

Organisational skills

Attention to detail

Data analysis

Communication skills

Education

Two A-Levels or Level 3 Diploma

GCSE English Language (Grade B)

Tools

Excel

Job description

Pay Range

Pay Range £26,300 - £28,500

Job Description

Do you enjoy supporting programme delivery through quality assurance, compliance monitoring and effective coordination? Would you like to play a key role in a programme that helps people move closer to sustainable employment and brighter futures? Then consider the role of a Programme Coordinator at Reed in Partnership! Internal applications for this role close on 16/10/2026 The role can be based out of any of the following offices: Stevenage, Basildon, Chelmsford, Clacton, Colchester, Grays, Hertford, Southend or Watford.

Who we are

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Jobs Guarantee

Jobs Guarantee is a mandatory programme for 18-24 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is the role about?

The Programme Co-ordinator is responsible for supporting the successful delivery of the Jobs Guarantee programme through quality assurance, compliance monitoring, data management and operational coordination. This role will require you to maintain accurate records, monitor programme performance, support continuous improvement activities and work closely with operational teams and stakeholders to ensure services are delivered efficiently and in line with contractual requirements.

Just some of your day-to-day responsibilities will include:

• Coordinating programme activities to ensure services are delivered effectively and in line with contractual requirements.
• Maintaining accurate participant, stakeholder and programme records across internal systems.
• Monitoring operational performance and supporting the achievement of programme targets and quality standards.
• Producing and analysing management information reports to support decision-making.
• Conducting quality assurance reviews and compliance checks to ensure accuracy and audit readiness.
• Identifying trends, risks and opportunities for service improvement.
• Supporting the implementation of continuous improvement and best practice initiatives.
• Maintaining programme documentation, processes and standard operating procedures.
• Preparing evidence and documentation for audits, reviews and commissioner requirements.
• Monitoring key performance indicators and highlight emerging issues or risks.
• Supporting operational managers with performance improvement activities and action planning.
• Building effective relationships with internal teams and stakeholders to support successful programme delivery.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

Essential Attainments

• Experience of working within a contract-driven, target-focused environment.
• Experience of administrative coordination and management information reporting.
• Experience of quality assurance, compliance monitoring or audit activities.
• Experience of maintaining accurate records and database systems.
• Strong knowledge of Microsoft Office applications, particularly Excel.
• A minimum of two A-Levels or an equivalent Level three Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification).
• OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria

• Excellent organisational and planning skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and identify trends or issues.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with internal stakeholders.
• Ability to manage competing priorities and work to deadlines.
• Strong problem-solving skills and proactive approach to continuous improvement.
• Ability to interpret and apply policies, procedures and contractual requirements.
• High level of professionalism, integrity and accountability.

Desirable Criteria

• Experience within employability, skills, welfare-to-work or public sector programmes.
• Experience supporting contract mobilisation or implementation projects.
• Experience of conducting quality audits or compliance reviews.
• Knowledge of commissioner reporting requirements.

Working Hours/Pattern

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

Equality and inclusion statement

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Company culture

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices.

We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.

Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

Our company values – we are fair open and honest; we take ownership, and we work together.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Contact

Phone: [phone] Email: [e-mail]