Programme Coordinator

80 Reed in Partnership Ltd; East Midlands; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Professional & Personal Development

Leadership training

Development funds

Bi-annual pay reviews

25 days annual leave

Job summary

Reed in Partnership is seeking a Programme Co-ordinator to coordinate programme operations, stakeholder engagement and quality assurance to ensure contracted services are delivered on time and to standard.

You will act as a central point of contact between operational teams, external partners and support functions, ensuring activity is efficient and compliant. A generous salary and flexible working options are available.

Qualifications

• Experience in contract-driven, target-focused environments.
• Experience with stakeholder engagement and partnership working.

Responsibilities

• Taking ownership: maintain accurate participant, stakeholder and programme records across relevant systems.
• Monitor operational activity to ensure contractual processes are completed accurately and within required timescales.
• Produce and analyse management information reports to support operational decision-making.
• Coordinate actions arising from audits, reviews and commissioner requests.

Skills

Organisational skills

Attention to detail

Communication skills

Stakeholder management

MI reporting

Education

Two A-Levels or Level 3 Diploma

GCSE English Language grade B

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range £31,000 to £35,000. Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part-time basis. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Internal applications for this role close on 09/10/2026.

Who we are:

Reed in Partnership's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

What is the role about?

The Programme Co-ordinator is responsible for coordinating programme operations, stakeholder engagement, quality assurance processes and compliance requirements to ensure the successful delivery of contracted services. The role acts as a central point of coordination between operational teams, external partners and support functions, ensuring that programme activity is delivered efficiently, accurately and in line with contractual requirements.

Day-to-day responsibilities

• Taking Ownership Maintain accurate participant, stakeholder and programme records across relevant systems.
• Monitor operational activity to ensure contractual processes are completed accurately and within required timescales.
• Produce and analyse management information reports to support operational decision-making.
• Coordinate actions arising from audits, reviews, commissioner requests and internal meetings.
• Maintain programme documentation, operating procedures and process guidance.
• Ensuring Invoice and financial requests are paid within the defined timeframe.

Working Together

• Develop relationships with local stakeholders, referral partners and community organisations and introduce them to the Engagement Officers.
• Act as a key contact point for external partners and respond to stakeholder enquiries in a professional and timely manner.
• Coordinate and support stakeholder meetings, forums and partnership events.
• Support the identification of referral opportunities and partnership development initiatives.
• Work collaboratively with operational teams to identify gaps in local provision and coordinate appropriate solutions.
• Represent the programme at meetings, events and networking opportunities as required.

Being Fair, Open, and Honest

• Undertake quality assurance reviews of participant records, files and programme activity.
• Identify trends, risks and improvement opportunities through quality monitoring activity.
• Provide feedback and recommendations to Team Leaders to support service improvement.
• Support the implementation of quality improvement actions and best practice initiatives.
• Maintain audit trails and evidence required for internal and external assurance activities.
• Assist in preparing for commissioner audits, external inspections and internal reviews.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website.

Essential Attainments

• Experience of working within a contract-driven, target-focused environment.
• Experience of stakeholder engagement and partnership working.
• Experience of administrative coordination and management information reporting.
• Experience of quality assurance, compliance monitoring or audit activities.
• Experience of maintaining accurate records and database systems.
• Strong knowledge of Microsoft Office applications, particularly Excel.
• A minimum of two A-Levels or an equivalent Level three Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification).
• OR achievement of a Level two in Literacy Assessment at interview stage.

Essential Criteria

• Excellent organisational and planning skills.
• Strong attention to detail and commitment to accuracy.
• Ability to analyse information and identify trends or issues.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with internal and external stakeholders.
• Ability to manage competing priorities and work to deadlines.
• Strong problem-solving skills and proactive approach to continuous improvement.
• Ability to interpret and apply policies, procedures and contractual requirements.
• High level of professionalism, integrity and accountability.

Desirable Criteria

• Experience within employability, skills, welfare-to-work or public sector programmes.
• Experience supporting contract mobilisation or implementation projects.
• Experience of conducting quality audits or compliance reviews.
• Knowledge of commissioner reporting requirements.
• Understanding of local stakeholder networks and community provision.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Phone: [phone] Email: [e-mail]