Programme and Business Support Officer (INTERNAL)

Wye Valley; Hereford; On-site; GBP 26,000 - 27,000; Part time

Job summary

Wye Valley NHS Trust is seeking a Programme and Project Support Officer (PBSO) to join the corporate division in Hereford. The role supports a senior team, handling diary management, minute taking, and procurement of improvements and fundraising activities.

The position is part-time (22.5 hours weekly) with pro rata salary allocation and flexible hours. The PBSO will contribute to a busy office environment, coordinating admin tasks, supporting governance processes, and facilitating efficient

Qualifications

• GCSEs including Maths and English (or equivalent).
• Business Administration Qualification at Level 3 (or willingness to undertake).
• Quality, Service Improvement and Redesign Practitioner Programme or willingness to work towards.

Responsibilities

• Diary management, minute taking, agenda setting, version control and action logs.
• Improvement administration including marketing, bookings, queries, venue arrangements and faculty support.
• Fundraising administration including inbox management, event support and donation capture and maintenance.

Skills

Excellent communication

MS Office proficiency

Independent worker

Education

GCSEs incl Maths & English

Business Admin Level 3

QA Programme or to work towards

Tools

Microsoft Office

Job description

Main area Corporate Division Grade Band 3 Contract Permanent: 3 days flexible Hours Part time - 22.5 hours per week (To be negotiated.) Job ref 229-COR-8247975-A

Site Trust HQ, County Hospital Town Hereford Salary £25,760 - £27,476 pa pro rata Salary period Yearly Closing 03/11/2026 23:59

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Job overview

**Previous applicants need not apply**

The Programme and Project Support Officer (PBSO) is a unique role and an amazing opportunity for anyone wanting to understand the corporate, improvement and fundraising functions within the NHS. The PBSO is a crucial part of our team, offering dedicated support to a senior team, based in Trust HQ, delivering high quality services for the organisation and our public.

Main duties of the job

• Business administration, including diary management, minute taking, agenda setting, version control and action logs.
• Improvement administration, including marketing, bookings, queries, venue arrangements and faculty support.
• Fundraising administration, including inbox management, event support and donation capture and maintenance.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

Detailed job description and main responsibilities

Please refer to attached job description/personal specification to view the full range of duties and responsibilities

Person specification

Education & Qualifications

• 5 GCSEs incl Maths and English, or equivalent
• Business Administration Qualification at Level 3 (or equivalent) or willingness to undertake
• Quality, Service Improvement and Redesign Practitioner Programme or willingness to work towards

Experience

• Proven experience of working in an office/secretarial environment
• Able to take formal minutes of meetings
• Sound and demonstrable knowledge of administrative procedures including answering queries and progress chasing.

Skills & Abilities

• Excellent communication skills, capable of constructing clear information and instruction
• Ability to use Microsoft Office products eg Excel, Word, Powerpoint, Outlook, Teams, to a high standard to produce quality documentation
• Ability to work on own initiative, prioritise own workload, recognising tight deadlines, without direct supervision

Employer certification / accreditation badges

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