Program Strategy Manager

Proofpoint; Reading; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness & community outreach

Always on recognition

Global collaboration

Job summary

Proofpoint is seeking a focused and strategic Professional Services Manager to guide assigned customers in maximizing the value of Proofpoint products and managed services. You will drive customer satisfaction, retention, and program maturity while identifying opportunities to expand the customer’s security program.

You will own relationships with strategic customers, lead service-performance reviews, and develop long-term roadmaps.

Qualifications

• 3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role.
• Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills.
• Ability to manage multiple priorities independently.
• Strong organization, scheduling and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Skills

Customer-facing communication

Time management

Multi-priority management

Conflict resolution

Education

CISSP

CISM

PMP

Tools

Windows

Active Directory

Microsoft Exchange

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role

The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.

Your Day to Day

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.
• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.
• Monitor customer cases for accuracy, progress and compliance with service-level objectives.
• Help customers mature their security posture and demonstrate measurable program value.
• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Qualifications

• 3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.
• Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.
• Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.
• Strong organization, scheduling and time-management skills.
• Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.
• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].