Program Strategy Manager

Proofpoint; England; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Always on recognition

Global collaboration

Job summary

Proofpoint is seeking a Senior Proofpoint Professional Services Manager (PSM) to act as a technical and strategic adviser for assigned customers in the United Kingdom. You will help maximize value from Proofpoint products and managed services, driving customer satisfaction, retention, and program maturity.

In this role, you will lead 12-month roadmaps, coordinate complex changes, and provide guidance on product capabilities, threats, and best practices, while maturing customers' security

Qualifications

• 3+ years of experience in professional services or related technical roles.
• Understanding of email, networking and data-communication tech, Windows, Active Directory, Exchange.
• Strong written, verbal, and customer-facing communication abilities.
• Excellent organization, scheduling and time-management skills.
• Ability to resolve conflicts and handle 24/7 security operations environment.
• Ability to explain evolving cybersecurity threats to customers and stakeholders.
• Preferred Data Loss Prevention, threat protection or information-security experience; CISSP/CISM/PMP certifications advantageous.

Responsibilities

• Own and nurture relationships with assigned strategic customers.
• Lead recurring customer meetings covering service performance, system status, issues, threats, and actions.
• Develop and maintain 12-month customer program roadmaps and security goals.
• Track roadmap deliverables, risks, and deadlines; provide technical guidance on Proofpoint products.
• Coordinate complex production changes across services; manage escalations and drive resolution.
• Monitor customer cases for accuracy, progress and SLA compliance.
• Help customers mature their security posture and demonstrate program value.
• Ensure delivery aligns with service briefs and Proofpoint best practices.

Skills

3+ years experience in professional &/

Email, networking & data-communication

Strong communication skills

Strong organization & time-management

Conflict resolution

Cybersecurity threat landscape comms

Security certifications (CISSP/CISM/Pw

Job description

England

Full time

R14606

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The role

The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.

Your day to day

• Own and nurture relationships with assigned strategic customers.

• Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.

• Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.

• Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding Proofpoint products, features and functionality.

• Coordinate complex production changes involving multiple services or technologies. Manage customer escalations and advocate internally for resolution.

• Monitor customer cases for accuracy, progress and compliance with service-level objectives.

• Help customers mature their security posture and demonstrate measurable program value.

• Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.

Qualifications

• 3+ years experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role. Experience working across multiple technology areas.

• Understanding of email, networking and data-communication technologies. Working knowledge of Windows, Active Directory and Microsoft Exchange.

• Strong written, verbal and customer-facing communication skills. Ability to manage multiple priorities independently.

• Strong organization, scheduling and time-management skills.

• Ability to resolve conflict and approach problems from multiple perspectives. Experience working in or supporting a 24/7 security operations environment.

• Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

• Preferred experience Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail] .

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.