Program Manager Vice President - Citi

eFinancialCareers; Belfast City District; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Citi Belfast is seeking a Vice President Program Manager to drive change across Markets Operations projects. You will lead complex transformation initiatives, define scope with a robust business case and KPIs, and manage stakeholders across global operations and technology partners.

The role requires strong program management skills, cross-functional collaboration, and adherence to Citi's standards, with a focus on reducing risk and enhancing client service. Hybrid working is available.

Qualifications

• Significant transformation program experience in a large financial services firm.
• Strong program management, with certifications such as Six Sigma, Agile, Lean, Prince2 or PMP.
• Excellent analytical, data management and problem-solving skills.
• Proven stakeholder engagement including leading working groups with senior stakeholders.
• Experience with FX products and regulatory change is desirable.

Responsibilities

• Lead and support change initiatives across Markets Operations projects.
• Develop plans, track deliverables, perform analysis and manage stakeholder expectations.
• Define program scope with business case, cost-benefit analysis and KPIs.
• Communicate status, issues, risks, and resolutions to sponsors and leaders.
• Foster relationships with business and technology stakeholders as SME.
• Implement best practices to standardize processes, controls and workflows.
• Support testing and operational readiness; drive change to reduce risk.
• Ensure adherence to Citi PM standards, processes and delivery methods.

Skills

Program management

Stakeholder engagement

Agile methodologies

PRINCE2 / PMP

Six Sigma / Lean

JIRA & Confluence

Excel / PowerPoint

Risk management

Tools

JIRA

Confluence

Excel

PowerPoint

Job description

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi's Markets Operations is undergoing a significant, multi-year transformation to establish a future-state Target Operating Model. This initiative encompasses risk and controls, regulatory compliance, process engineering, automation, talent development, data transformation, technology investment, and enhanced client service. We prioritize an inclusive environment that fosters diversity of thought and are dedicated to our people and culture.

Role Overview:

The Vice President Program Manager will be instrumental in leading and supporting change initiatives across one or more Markets Operations projects. This role demands a blend of robust project management and business analytical skills to drive transformation collaboratively with global operations and technology partners. A strong understanding of Markets products, operational processing, and disciplined project management practices is essential.

What you'll do

• Manage assigned projects, including developing plans, tracking deliverables, performing analysis, ensuring adherence to documentation standards, and managing stakeholder expectations.
• Partner with stakeholders to define program scope, ensuring requirements are strategic, clearly documented, understood by all, and supported by a business case, cost-benefit analysis, tangible benefits, and KPIs.
• Proactively communicate status, issues, resolutions, and risks to Sponsors and key stakeholders, actively participating in and driving working groups, senior forums, and workshops.
• Cultivate and maintain strong relationships with business and technology stakeholders, serving as a subject matter expert for senior leaders and team members.
• Implement best practices to simplify and standardize processes, controls, and workflows, ensuring global consistency.
• Lead the identification and resolution of issues, including those extending beyond immediate workstream remits.
• Support stakeholders throughout the program lifecycle, including testing and operational readiness planning.
• Facilitate and deliver change to effectively reduce the firm's risk profile.
• Drive adherence to Citi's PM standards, processes, procedures, methods, and delivery standards.
• Exhibit sound judgment in assessing risk when making business decisions, safeguarding Citigroup's reputation, clients, and assets by ensuring compliance with laws, rules, and regulations, adhering to policy, upholding ethical conduct, and transparently escalating and managing control issues.

What we need from you

• Significant experience delivering transformation programs within a fast-paced, large global financial services firm (ideally within operations, risk, or technology).
• Exceptional Program Management skills, with specialized certifications (e.g., Six Sigma, Agile, Lean, Prince2, PMP) highly desirable.
• Strong organizational and multitasking abilities, with flexibility to manage multiple tasks and changing priorities in a dynamic environment.
• Excellent analytical, data management, and problem-solving skills, with the ability to clearly document findings and proposals using tools such as Excel, PowerPoint, JIRA, and Confluence.
• Superior verbal, written, and presentation skills; demonstrated ability to effectively communicate technical and business issues/solutions across all organizational levels.
• Ability to exercise independent judgment/autonomy and operate with minimal direct supervision.
• Proven experience in stakeholder engagement, including leading and driving working groups with senior stakeholders.
• Experience with FX products and an understanding of regulatory change in financial services is desirable.
• Fully knowledgeable in day-to-day product/process activities; basic understanding of the firm's businesses and economics; expected to be a subject matter expert in one or more specific skill sets.
• Comprehensive understanding of how individual contributions integrate to achieve business objectives.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to