Program Manager – New Product Launch

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in London seeks a results-driven Program Manager to lead the launch of a transformative new product within the ICB organization. You will coordinate technology teams, compliance, and vendor partnerships to deliver a compliant, scalable rollout.

The role requires strategic planning, governance setup, risk management, and clear reporting to senior management. You will drive end-to-end execution, monitor progress, and foster a culture of accountability and continuous

Qualifications

• Strategic thinking and problem-solving
• Technical depth and solution orientation
• Risk and change management
• Influencing and negotiation skills
• Results-driven execution

Responsibilities

• Develop, maintain, and continuously refine a comprehensive launch roadmap, outlining key milestones, deliverables, dependencies, and resource allocation.
• Collaborate with cross-functional teams to define product scope, objectives, and success criteria.
• Establish and manage program governance structures, including steering committees and working groups.
• Serve as the primary liaison between ICB, Product, Platform, Risk & Controls teams, vendors, and other critical stakeholders.
• Facilitate regular stakeholder meetings to ensure alignment, resolve issues, and drive decision‑making.
• Manage stakeholder expectations and ensure transparent communication throughout the product launch lifecycle.
• Oversee the design, development, and implementation of solutions, ensuring they are robust, scalable, and aligned with enterprise architecture standards.
• Partner with engineering and architecture teams to validate solution designs and integration approaches.
• Ensure all technical deliverables meet regulatory, security, and compliance requirements.
• Proactively identify, assess, and manage risks related to new product enablement
• Review risk mitigation strategies, contingency plans, and escalation protocols
• Drive the end‑to‑end execution of the product launch, ensuring delivery against agreed timelines, budgets, and quality standards.
• Monitor program progress, track key performance indicators, and resolve delivery bottlenecks.
• Foster a culture of accountability, continuous improvement, and operational excellence within the program team.
• Prepare and deliver regular program status reports to senior management, highlighting achievements, risks, issues, and mitigation actions.
• Provide clear, actionable insights and recommendations to support executive decision‑making.
• Maintain comprehensive program documentation and audit trails.

Job description

Program Manager – New Product Launch

Overview

The ICB organization is preparing to launch a transformative new product, requiring the orchestration of multiple technology teams, vendor partnerships, and compliance with rigorous regulatory standards. This initiative is central to the organization’s strategic growth and demands an experienced Program Manager (PM) with strong technical expertise and a track record of successfully delivering complex product launches.

Key Responsibilities

Program Planning & Roadmap Development

• Develop, maintain, and continuously refine a comprehensive launch roadmap, outlining key milestones, deliverables, dependencies, and resource allocation.
• Collaborate with cross-functional teams to define product scope, objectives, and success criteria.
• Establish and manage program governance structures, including steering committees and working groups.

Stakeholder Management & Communication

• Serve as the primary liaison between ICB, Product, Platform, Risk & Controls teams, vendors, and other critical stakeholders.
• Facilitate regular stakeholder meetings to ensure alignment, resolve issues, and drive decision‑making.
• Manage stakeholder expectations and ensure transparent communication throughout the product launch lifecycle.

Oversight & Solution Assurance

• Oversee the design, development, and implementation of solutions, ensuring they are robust, scalable, and aligned with enterprise architecture standards.
• Partner with engineering and architecture teams to validate solution designs and integration approaches.
• Ensure all technical deliverables meet regulatory, security, and compliance requirements.

Risk Management & Regulatory Compliance

• Proactively identify, assess, and manage risks related to new product enablement
• Review risk mitigation strategies, contingency plans, and escalation protocols

Execution Excellence & Delivery Management

• Drive the end‑to‑end execution of the product launch, ensuring delivery against agreed timelines, budgets, and quality standards.
• Monitor program progress, track key performance indicators, and resolve delivery bottlenecks.
• Foster a culture of accountability, continuous improvement, and operational excellence within the program team.

Reporting & Senior Management Updates

• Prepare and deliver regular program status reports to senior management, highlighting achievements, risks, issues, and mitigation actions.
• Provide clear, actionable insights and recommendations to support executive decision‑making.
• Maintain comprehensive program documentation and audit trails.

Core Competencies

• Strategic thinking and problem-solving
• Technical depth and solution orientation
• Risk and change management
• Influencing and negotiation skills
• Results-driven execution