Program Manager - Claims Cloud Transformation

DiverseJobsMatter; Greater London, Leeds; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

30 days holiday

Private medical insurance

26 weeks parental leave

Remote work options

Flexible benefits

Job summary

QBE Insurance Group in London or Leeds is seeking an experienced Program Manager to lead a major Claims Cloud Transformation programme. You will oversee end-to-end delivery over a 5+ year horizon, coordinating business, technology and suppliers across the UK and Europe to migrate claims operations to a new cloud platform.

The role requires strong governance, budgeting, stakeholder engagement and exceptional communication skills, with experience in large-scale platform migrations and regulated

Qualifications

• Extensive experience leading large-scale transformation and migration programmes.
• Experience in insurance or highly regulated environments is preferred.
• Proven ability to manage budgets, multiple suppliers and complex delivery.
• Excellent planning, governance and execution capabilities.

Responsibilities

• Define and lead the Claims Cloud Transformation roadmap and delivery strategy.
• Manage multiple workstreams across technology, data, migration, testing and readiness.
• Establish programme governance, reporting, controls and decision processes.
• Manage risks, dependencies, milestones and budgets.
• Coordinate suppliers and senior stakeholders across business, tech and operations.
• Produce executive updates, papers and recommendations.
• Oversee migration of UK/Europe Claims operations to the new platform.
• Track benefits and ensure alignment with business outcomes.

Skills

Program management

Stakeholder management

Budget management

Governance & reporting

Change management

Tools

Guidewire

Cloud transformation

Data migration

Job description

Program Manager – Claims Cloud Transformation

QBE Insurance Group

London or Leeds | Permanent | Full Time | Hybrid

The Opportunity

QBE Europe is looking for an experienced Program Manager to lead a major, multi-year Claims Cloud Transformation Programme.

This highly visible role will oversee the migration of UK and European Claims operations onto a new cloud platform, helping modernise QBE’s claims ecosystem, simplify technology, improve operational efficiency and enhance customer outcomes.

Reporting to the Head of Change Delivery, Claims & Operations, you’ll lead the end-to-end programme roadmap across a 5+ year delivery horizon, working with business leaders, technology teams, delivery partners and suppliers across the UK and Europe.

What You’ll Be Doing

• Define and lead the Claims Cloud Transformation roadmap and delivery strategy.
• Manage multiple workstreams covering technology, data, migration, testing, change and operational readiness.
• Establish programme governance, reporting, controls and decision‑making processes.
• Manage programme risks, dependencies, milestones, budgets and performance.
• Lead and coordinate strategic suppliers and delivery partners.
• Build strong relationships with senior stakeholders across business, technology and operations.
• Produce executive‑level programme updates, presentations, decision papers and recommendations.
• Drive the successful migration of UK and European Claims operations to the new platform.
• Track programme benefits and ensure delivery remains aligned with strategic business outcomes.
• Support business readiness, adoption and transition into ongoing operational support.

About You

You’ll bring extensive experience leading large-scale, complex transformation and migration programmes, ideally within insurance or another highly regulated environment.

We’re particularly interested in candidates with:

• Experience managing large-scale systems implementations or enterprise platform migrations.
• Proven success managing significant budgets, multiple suppliers and complex delivery environments.
• Excellent programme planning, governance and execution skills.
• Strong stakeholder management across executive, operational and technical audiences.
• Exceptional communication and presentation skills.
• Strong risk, dependency and financial management capabilities.
• The ability to influence and lead across matrix organisations.

Experience with Guidewire, claims platforms, cloud transformation, data migration or insurance Claims would be highly desirable.

QBE offers a comprehensive benefits package including:

• 30 days’ holiday, with the option to buy additional days.
• Flexible working opportunities.
• Comprehensive private medical insurance for you and your family.
• 26 weeks’ parental leave at full pay.
• Up to 20 days per year working remotely from eligible overseas locations.
• A wide range of additional flexible benefits.

About QBE

QBE is an international insurer employing more than 13,000 people across 26 countries. We combine global scale with an environment where individuals can make a meaningful impact.

We’re committed to building an inclusive workplace where different perspectives, backgrounds and experiences are valued.

Right to work in the UK is required for this role. QBE may consider sponsorship at its discretion.