Program Manager

Lorien; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is seeking a Digital/Applications Programme Manager to drive the implementation of a global CRM system. The role involves working collaboratively with IT teams, third-party partners, and senior stakeholders, requiring strong leadership and communication skills. Candidates should have a proven background in digital transformation within insurance, ready to tackle fast-paced challenges.

Qualifications

• Proven track record in systems delivery and digital transformation.
• Experience in the insurance industry required.
• Ability to work in a fast-paced dynamic environment.

Responsibilities

• Develop the business case and lead CRM implementation globally.
• Oversee the roadmap for a new collaboration and communication ecosystem.
• Engage with senior stakeholders across global broking teams.

Skills

Leadership

Stakeholder Management

Communication

Problem Solving

Negotiation

Customer Service

Tools

Salesforce

Microsoft tools

Job description

Direct message the job poster from Lorien

My client are seeking a Digital/ Applications Programme Manager to develop the business case and lead the implementation of the Insurance's clients Customer Relationship Management (CRM) system globally and put in place the appropriate delivery model to rollout CRM across the business. Alongside this the role will oversee the roadmap and rollout of our new collaboration and communication ecosystem which is currently in flight with the delivery team mobilised.

The role will work with broking teams across the globe, central IT teams, third-party software delivery partners and service integrators, and frequently engage with senior business stakeholders. It will require a balance of strong customer-focused stakeholder management, communication skills and a ‘hands on’ approach to the overall management of the programmes.

Key Skills

• Senior ‘hands on’ change leader with a proven track record in systems delivery and digital transformation.
• Experience in the insurance industry.
• Experience working with Microsoft tools and CRM platforms such as Salesforce.
• Ability to work in a fast-paced dynamic environment with high degrees of ambiguity.
• Excellent communication and negotiation skills, both written and verbal; collaborating with stakeholders with high expectations.
• An understanding of the importance of excellent customer service and a “can do” attitude.
• Proven leadership and ability to work well in a team environment, including meeting facilitation.
• Strong stakeholder management and interpersonal skills.
• Effective problem solving skills based on clear reasoning and sound rationale.
• Tactful, diplomatic and able to thrive in an ever-changing environment.
• Patience and empathy when dealing with colleagues.
• Ability to work pro-actively, under pressure and independently with minimal direction.
• Commutable to London and happy to travel if required.

Please apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

• Industries

  Insurance

Referrals increase your chances of interviewing at Lorien by 2x

Sign in to set job alerts for “Program Manager” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 days ago

Greater London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 4 days ago

Greater London, England, United Kingdom 1 day ago

Program Manager, AGL, Supply Chain - Amazon Fresh

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

TikTok Shop - Moderation Solutions Program Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Program Manager EU Fresh, Amazon Fresh EU Ops Integration

London, England, United Kingdom 2 weeks ago

Bexleyheath, England, United Kingdom 22 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.