Loss Prevention Partner - Flexible Hours & Impact

JOHN LEWIS; Chelmsford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Job summary

John Lewis is seeking a Loss Prevention Partner to protect profits by monitoring shop floor activity, deter theft, and investigate shrinkage trends. You will be part of the Profit Protection team and work on a rota including evenings and weekends.

This role requires strong communication, conflict-resolution skills, and attention to detail. Full training will be provided, and roles involve DBS checks where required.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and escape as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
• Support with investigations where required

Skills

Verbal communication

Written communication

Conflict resolution

Attention to detail

Customer service

Relationship building

Job description

John Lewis is seeking a Loss Prevention Partner to protect profits by monitoring shop floor activity, deter theft, and investigate shrinkage trends. You will be part of the Profit Protection team and work on a rota including evenings and weekends.

This role requires strong communication, conflict-resolution skills, and attention to detail. Full training will be provided, and roles involve DBS checks where required.