Loss Prevention Partner | Night Premium & Flexible Shifts

John Lewis plc; Chelmsford; On-site; GBP 29,000 - 41,000; Full time

Benefits offered by this job

Night pay premium

Job summary

John Lewis & Partners in Chelmsford is seeking a Loss Prevention Partner to protect profits by deterring theft, monitoring trends, and reporting on shrinkage. You will patrol the shop floor, coach colleagues, and investigate incidents as part of the Profit Protection team.

This role is permanent and full-time (37.5 hours per week) with a night premium of £4.25 per hour for hours 22:00–06:00. Applicants must be 18+, with a varied shift pattern including evenings and weekends, based in Chelmsford,

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally and detain or ban individuals when necessary.
• Support with investigations where required.

Skills

Verbal communication

Written communication

Conflict resolution

Attention to detail

Customer service

Job description

John Lewis & Partners in Chelmsford is seeking a Loss Prevention Partner to protect profits by deterring theft, monitoring trends, and reporting on shrinkage. You will patrol the shop floor, coach colleagues, and investigate incidents as part of the Profit Protection team.

This role is permanent and full-time (37.5 hours per week) with a night premium of £4.25 per hour for hours 22:00–06:00. Applicants must be 18+, with a varied shift pattern including evenings and weekends, based in Chelmsford,