Profit Protection Compliance Manager, Stadium of Light

Delaware North Co; Sunderland; Hybrid; GBP 16,000 - 24,000; Part time

Benefits offered by this job

Competitive weekly pay

Flexible PT shifts

Evenings and weekends events

Job summary

Delaware North UK is hiring a casual Profit Protection Compliance Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. In an electric atmosphere like this, no day at the office is the same.

As a Profit Protection Compliance Manager, you will be analysing and investigating stock and revenue discrepancies, supporting profit protection and risk administration, and collaborating with the Profit Protection and operations teams on event days.

Qualifications

• Experience in profit protection or related field; no degree required.
• Experience in assessment and investigation analysis.
• Ability to accurately collect and analyse data and statistics.
• Written and verbal communication, collaboration and teamwork, independent working, self-development, accountability, organisation, problem solving, IT literacy.
• Ability to travel to support our stadium locations, if required.

Responsibilities

• Deliver the Profit Protection and Compliance event day agenda and associated work activities.
• Manage security related incidents involving team members or in Delaware North operational areas.
• Carry out event day revenue and stock variance investigations, conducting kiosk, bar, and team observations to monitor performance.
• Carry out team member assessment audits within the Team Leader training program, providing feedback on performance and training, making recommendation to the Team Leader and wider full-time management to drive improvement.
• Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all team members are working in a safe and secure environment.

Skills

Data analysis

Communication

Teamwork

Independent working

Self-development

Accountability

Organization

Problem solving

IT literacy

Travel willingness

Tools

IT systems

Job description

The opportunity

Delaware North UK is hiring casual Profit Protection Compliance Manager to join our team at Stadium of Light in Sunderland, Tyne and Wear. In an electric atmosphere like this, no day at the office is the same. As a Profit Protection Compliance Manager, you will be analysing and investigating stock and revenue discrepancies, supporting profit protection and risk administration, and collaborating with the Profit Protection and operations teams on event days. If you are the determined, data-driven, and focused Profit Protection Compliance Manager we are looking for, ready to use your operational excellence to drive great guest focus and experiences, take a shot at your new job with us.

What we offer

At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible part-time shifts, including evenings and weekends working the biggest events and match days, with opportunities to pick up extra shifts that suit your lifestyle
• Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events, and plenty more still to come in 2026

What will you do?

• Deliver the Profit Protection and Compliance event day agenda and associated work activities
• Manage security related incidents involving team members or in Delaware North operational areas
• Carry out event day revenue and stock variance investigations, conducting kiosk, bar, and team observations to monitor performance
• Carry out team member assessment audits within the Team Leader training program, providing feedback on performance and training, making recommendation to the Team Leader and wider full-time management to drive improvement
• Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all team members are working in a safe and secure environment

More about you

• Experience in profit protection or related field; no degree required
• Experience in assessment and investigation analysis
• Ability to accurately collect and analyse data and statistics
• Skills in written and verbal communication, collaboration and teamwork, independent working, self-development, accountability, organisation, problem solving, IT literacy
• Ability to travel to support our stadium locations, if required

Who we are

In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 red and white seater stadium! Bringing premium hospitality and exceptional experiences to our new guests is just part of the job, and with the stadium buzzing with the roar of the crowd, it hardly feels like work at all. Here, we provide endless opportunities for our team members to shine and grow, including working at the supreme Banks on the Wear and 76 Yards experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks, kicking off the start of great collaboration. Following refurbished concourse environments, the 2025-26 Premier League season kicks off with improved food and beverage offerings for guests, as well as opportunities to collaborate with local vendors, supported by new technology to significantly increase the speed and quality of guest service. We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that lasts a lifetime.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!