Professional Support & Wellbeing Clinical Case Manager

NHS England; Cambridge; On-site; GBP 38,000 - 60,000; Part time

Job summary

An established industry player is seeking a Clinical Case Manager to support the Professional Support and Wellbeing Service. This role is vital for assisting trainees in their professional journey, ensuring they receive the necessary support and guidance. The successful candidate will work closely with a dedicated team, engaging in strategic discussions and promoting the PSW's mission. This position offers a unique opportunity to make a meaningful impact on the wellbeing of future healthcare professionals while collaborating with senior educators and enhancing your own professional development. If you're passionate about education and support in healthcare, this role is for you.

Qualifications

• Experience working with trainees requiring additional support.
• Knowledge of developments in healthcare education and policies.

Responsibilities

• Meeting with trainees allocated by the PSW team.
• Participating in strategic PSW meetings.
• Promoting the PSW within the NHS.

Skills

Leadership skills

Excellent communication skills

Counselling skills

Organizational skills

Time management skills

Education

Primary clinical healthcare qualification

Membership/Fellowship of a Royal College

PG Certificate in Medical Education

Diploma in Medical Education

Master's in Medical Education

Job description

Professional Support & Wellbeing Clinical Case Manager

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Job Summary

The Professional Support and Wellbeing Service (PSW) is dedicated to supporting doctors in fulfilling their career potential and meeting their training needs and expectations.

The PSW aims to support educators in identifying early warning signs among trainees, developing understanding of resilience and well-being among both trainees and educators, increasing educator awareness of concerns among trainees, and improving understanding of when and where to escalate these concerns. Recognizing that trainees may benefit from increased and specialist support beyond what their clinical and educational supervisors can provide, the PSW offers this support for both trainees and their educators.

Main duties of the job

An exciting opportunity has arisen for the role of a Clinical Case Manager (CCM) within the PSW Clinical team. The successful candidate will work with a dedicated team of clinical and non-clinical staff, including the Clinical Lead for the PSW.

Key Responsibilities Will Include

• Meeting with trainees who have been triaged and allocated by the PSW team
• Participating in strategic and operational PSW meetings
• Promoting the PSW

About Us

The NHS England board has set out the top-level purpose for the organization to lead the NHS in England to deliver high-quality services for all, which will guide detailed design work. We will achieve this by:

• Enabling local systems and providers to improve the health of their populations and reduce health inequalities.
• Making the NHS a great place to work, where staff can achieve their potential.
• Working collaboratively to ensure the healthcare workforce has the right knowledge, skills, values, and behaviors to deliver accessible, compassionate care.
• Optimizing the use of digital technology, research, and innovation.
• Delivering value for money.

For more information, please visit NHS England.

Colleagues with a contractual office base are expected to spend at least 40% of their time working in-person.

NHS England holds a Sponsor Licence, which may allow sponsorship if Home Office requirements are met. To be eligible via the Skilled Worker route, you typically need to be paid the 'standard' salary of at least £38,700 per year or the 'going rate' for the role. More info is available on the Government website.

Job Details

Posted on: 10 April 2025

Pay scheme: Hospital medical and dental staff

Grade: Consultant

Salary: Depending on experience, in line with TPD sessional payments

Contract: Secondment

Duration: 3 years

Working pattern: Part-time

Reference number: 990-EOE-12951-E

Job Locations

Victoria House, Fulbourn, Cambridge, CB21 5XB

Job Description

The post holder will be an integral member of the PSW, demonstrating:

• Knowledge and experience working with doctors/dentists/pharmacists in training with diverse needs
• Ability to manage complexity and uncertainty sensitively
• Excellent communication and interpersonal skills
• Alignment with NHS values

The role requires a commitment of approximately 1 session per week on a fixed day. It offers opportunities to work closely with senior educators and the NHSE administration team. Further details are available in the attached Job Description and supporting documents.

Applicants from within the NHS should seek agreement from their employer for secondment prior to applying.

Person Specification

Qualifications

• Primary clinical healthcare qualification
• Membership/Fellowship of a Royal College, Faculty, or professional body

Desirable qualifications include a PG Certificate, Diploma, or Master's in Medical Education.

Skills & Abilities

• Leadership skills
• Excellent communication, counselling, and liaison skills
• Strong organizational and time management skills

Desirable skills include the ability to establish relationships within multidisciplinary teams.

Experience & Knowledge

• Experience working with learners or trainees in an educational context, especially those requiring additional support
• Understanding of developments involving relevant Royal Colleges, NHS organizations, and regulatory bodies
• Up-to-date knowledge of challenges facing trainees inside and outside work
• Active involvement in personal appraisal processes
• Awareness of PSW activities

Desirable experience includes leadership roles in healthcare education and understanding of current health, social care, and education policies.

UK Registration

Applicants must hold current UK professional registration. More info at NHS Careers website.

Employer Details

Employer: NHS England

Address: Victoria House, Fulbourn, Cambridge, CB21 5XB

Website: https://www.england.nhs.uk/about/working-for/

Additional Information

Applicants should ensure they meet all eligibility criteria for sponsorship and employment conditions.