Professional Support Service - Team Leader, Quality Assurance

Coventry City Council; Royal Leamington Spa; On-site; GBP 38,000 - 46,000; Full time

Job summary

Coventry City Council is recruiting a Professional Support Service Team Leader for Quality Assurance in Children’s Services. You will lead a small team supporting LADO and Child Protection, manage performance and staff development, and ensure timely delivery of assessments, visits and plans.

You will maintain filing systems and databases, produce reports, and coordinate workload to meet statutory requirements.

Qualifications

• Proven experience in team management and leadership.
• Strong Excel skills and data management capabilities.
• Experience in Children’s Services or safeguarding is advantageous.

Responsibilities

• Provide team management and development of staff.
• Oversee workload allocation and performance reviews.
• Maintain filing systems and generate reports.
• Ensure compliance with timescales and statutory requirements.

Skills

Team leadership

People management

Data analysis

Organisational skills

Tools

Microsoft Excel

Database management

Job description

Professional Support Service - Team Leader, Quality Assurance

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As an 'Oustanding' Local Authority, we strive for excellence and place children and young people at the heart of our practice.

To support Improvement and Ofsted priorities in Children’s Services, whilst continuously working to the common objective of making a difference to improve the lives of Children, Families and Young People. You will provide and promote a positive working culture where Children and families are at the heart of everything we do.

What is the job role?

This post provides leadership and focused support to key areas of Children's Services, namely LADO and Child Protection. You will need to provide team management, including performance management and development of staff.

• You will need excellent knowledge, skill and experience of using the Microsoft Excel Application
• Ideally, have previous experience in managing teams
• Able to allocate daily workloads within the team
• Maintain computerised and manual filing systems, retrieving information as requested, and ensuring that information is kept up to date; to include creation of databases and spreadsheets as appropriate and provision/analysis of information and reports as required
• Support managers with performance management to ensure compliance with timescales and statutory requirements (e.g. Assessments, visits and plans)
• Ensure monthly one-to-ones and Appraisals are undertaken, including clear objective setting and individual development to support a variety of services to provide a resilient service
• Oversee the work of the administrative/clerical team, making decisions about priorities
• Deal with enquiries, through varying mediums, ensuring that where possiblethey are resolved at first contact
• Maintain up-to-date and detailed knowledge of the Children’s Information Management System
• Handle correspondence on behalf of others, and undertake detailed minute taking

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Is a self-starter
• Has strong organisational and people management skills
• Thrives in a busy and diverse environment, with an ability to multitask
• Can problem-solve and use their own initiative
• Has great attention to detail along with excellent communication skills

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

The following content displays a map of the jobs location - One Friargate - 4th Floor