Professional Services Engineer (4th Line)

Millgate; Sheffield; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Health cash plan

Pension

Employee discounts

Wellbeing activities

Recommend a friend scheme

Funded social events

Learning and development opportunities

Modern office spaces

Ample free parking

Job summary

Millgate is seeking a Senior Professional Services Engineer (4th Line) in Sheffield. You will lead complex infrastructure projects, drive solution design, and handle major incidents for clients and internal systems, mentoring engineers and ensuring ISO9001 and security controls alignment.

The role includes discovery workshops, architectural design, and pre‑sales technical guidance, with travel to customer sites as required. Excellent client communication and project leadership are essential.

Qualifications

• Significant experience delivering infrastructure and cloud projects.
• Proven MSP or professional services background.
• Strong Microsoft 365 and Azure implementation experience.

Responsibilities

• Design solutions and lead projects for clients in Sheffield and beyond.
• Deliver complex infrastructure deployments and migrations on time and within scope.
• Act as senior escalation point for major incidents and drive RCA and preventive actions.

Skills

MS365 & Azure

Major incidents

Client-facing consulting

Technical leadership

Solution design

Tools

Microsoft 365

Azure

VMware/Hyper‑V

Active Directory/DNS

Job description

Professional Services Engineer (4th Line)

Location: Sheffield (with travel to customer sites as required)

Hours: 37.5 hours per week

Salary: £55,000 – £60,000 per annum

About the Role

We’re looking for a Professional Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems.

You’ll be a trusted advisor to clients and colleagues, and the senior escalation point for complex technical issues. You’ll also mentor and coach engineers across the business.

What You’ll Be Doing

As a Professional Services Engineer (4th Line), you’ll work directly with clients to understand their business objectives, technical requirements and risks. You’ll run discovery workshops, site assessments and technical reviews, then produce designs, proposals, statements of work and implementation plans. You’ll also support pre-sales with technical guidance and solution architecture.

You’ll lead the delivery of complex infrastructure and transformation projects. That includes deploying, configuring and migrating Microsoft365, Azure, hybrid cloud, network, security, server and storage platforms, plus infrastructure upgrades and system replacements. You’ll deliver on time and within scope, with clear implementation documentation and handover materials.

You’ll act as technical lead for Priority1 and business-critical incidents, and take ownership of complex escalations from the Service Desk and Engineering teams. You’ll coordinate the technical response, carry out root cause analysis and put preventative measures in place. You’ll keep clients, management and colleagues updated throughout.

You’ll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery planning. As a senior member of the team, you’ll mentor junior and mid‑level engineers, help set technical standards and support onboarding. You’ll keep project records, diagrams and knowledge base articles accurate, in line with ISO9001, Cyber Essentials and our information security controls.

What You’ll Bring

Essential:

• Significant experience delivering infrastructure and cloud projects
• Proven experience in a Managed Service Provider (MSP) or professional services environment
• Strong Microsoft365 and Azure implementation experience
• Experience leading technical projects and managing major incidents
• Excellent troubleshooting and problem‑solving skills
• Strong client‑facing communication and consultancy skills
• Experience producing technical designs and project documentation
• Full UK driving licence

Technical skills (strong expertise across several of these areas):

• Microsoft: Microsoft365, EntraID (AzureAD), Intune, Exchange Online, SharePoint Online, Teams
• Azure: virtual networking, virtual machines, Azure Backup, Azure Site Recovery, identity and security services
• Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, storage solutions
• Networking: VLANs, routing and switching, firewalls, VPN, wireless, network security
• Security: Microsoft Defender suite, email security, endpoint protection, vulnerability management, security monitoring
• Virtualisation: VMware, Hyper‑V

It would help if you also have Microsoft, Azure or cybersecurity certifications, or project delivery or project management experience.

What’s On Offer

• Health cash plan
• Pension
• Employee discounts
• Wellbeing activities
• Recommend a friend scheme
• Funded social events
• Learning and development opportunities
• Modern office spaces
• Ample free parking