Infrastructure Engineer / IT Support Engineer (AWDO-P15281)

AWD online

Lancashire

On-site

GBP 32,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Three extra days’ leave at Christmas

Cashback healthcare plan

Generous pension scheme

Remote working equipment provided

Job summary

AWD online is seeking an Infrastructure Engineer / IT Support Engineer to join our Burnley-based IT team, delivering infrastructure and cloud projects with hands-on support.

You will own server, Microsoft 365 and network migrations, work with technical leaders and clients, and contribute to knowledge sharing and standards improvement.

Qualifications

Holds BTEC/NVQ Level 3 in Computing or equivalent experience.
Willing to work towards Microsoft certifications.
Strong Windows, Microsoft 365 and Windows Server administration including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V.
Experience with business network configuration including switches, VLANs, firewalls, VPNs and Wi‑Fi.
End-to-end server migration delivery with planning, cutover and handover.
Ability to document root cause analysis and communicate clearly.
Good client-facing communication and ability to work independently and in a team.
Willing to work predominantly in Burnley office and drive to client sites.

Responsibilities

Deliver infrastructure and cloud services including Microsoft 365, Azure IaaS and related software.
Perform server upgrades and migrations from on-premises to Azure IaaS or SharePoint/OneDrive.
Design, install and configure networking (switches, VLANs, firewalls, VPNs, Wi‑Fi).
Lead or support installations, migrations and client onboarding, documenting lessons learned.
Own escalated server, network, Microsoft 365 and Azure issues through root cause analysis and resolution.
Provide technical guidance and knowledge sharing; mentor colleagues and contribute to knowledge articles.
Apply cybersecurity best practices and implement endpoint management, backup and disaster recovery solutions.
Maintain project documentation and support automation, integrations and improvements.
Assist with scoping, quotations and occasional project-related sales, marketing and networking.

Skills

Windows administration

Microsoft 365

Active Directory

DNS

DHCP

Group Policy

Hyper-V

Server migrations

Networking basics

Customer communication

Education

BTEC/NVQ Level 3 in Computing

Tools

Azure IaaS

SharePoint/OneDrive migration

NinjaRMM / PSA tooling

VPN configuration

Job description

Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact.

This role is known as an IT Projects Engineer within the business.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Projects Engineer, IT Project Engineer, IT Systems Engineer, Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer

Benefits include flexible working, healthcare, extra Christmas leave and career development.

SALARY: £32,000 - £37,000 per annum (depending on experience) + Benefits

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

An excellent opportunity is available to combine infrastructure projects with complex technical support.

Across client environments, the Infrastructure Engineer / IT Support Engineer will deliver server, cloud, Microsoft 365 and network projects and own complex escalations.

The Infrastructure Engineer / IT Support Engineer will work with technical leaders and clients, sharing knowledge and improving standards.

With modern equipment and development support, the Infrastructure Engineer / IT Support Engineer can contribute across project delivery, service quality and improvement.

DUTIES

Your duties as the Infrastructure Engineer / IT Support Engineer include:

Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and software
Server Migrations: Deliver server upgrades and migrations, including on-premises to Azure IaaS and files to SharePoint or OneDrive
Network Implementation: Design, install and configure switching, VLANs, firewalls, VPNs and Wi-Fi
Project Delivery: Lead or support installations, migrations and client onboarding, documenting lessons learned
Complex Support: Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolution
Technical Guidance and Knowledge Sharing: Advise clients, mentor colleagues and contribute to knowledge articles
Security and Resilience: Apply cybersecurity best practice and implement endpoint management, backup and disaster recovery solutions
Documentation and Improvement: Maintain project documentation and support automation, integrations and technical improvements
Commercial Support: Assist with scoping, quotations and occasional project-related sales, marketing and networking

CANDIDATE REQUIREMENTS

ESSENTIAL

BTEC/NVQ Level 3 in Computing (or equivalent), or equivalent demonstrable experience
Willingness to work towards Microsoft certifications
Windows, Microsoft 365 and Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisor
Business network configuration, including switching, VLANs, firewalls, VPNs and Wi-Fi
End-to-end server migration delivery, including planning, cutover and handover
Complex issue resolution using root cause analysis and clear documentation
Clear communication with technical and non-technical audiences
Logical, methodical and calm approach to planned work and urgent customer needs
Reliable, accountable and able to work independently and in a team
Able to commit to a predominantly office-based role in Burnley
Car driver for client-site travel, or alternative means of transporting IT equipment

DESIRABLE