Professional Services Consultant

The Sage Group plc; Newcastle upon Tyne; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

8% pension

25 days annual leave

8 bank holidays

Volunteer days

Income protection 50%

Holiday buy/sell

Health, dental, and vision

Hybrid working

Wellbeing memberships

Work away scheme (up to 10 weeks)

Job summary

The Sage Group plc in the United Kingdom seeks a Professional Services Configuration Specialist Consultant to configure HCM software for customers, translating requirements from implementation consultants into working solutions.

You will lead client meetings, upload templates, troubleshoot issues, manage development tickets, and test custom integrations and reports while ensuring timely delivery. Hybrid working and strong benefits accompany this role.

Qualifications

• Advanced analytical, communication, and problem-solving skills.
• Experience supporting HR and Payroll implementation for US is a plus.
• Exposure to multiple industries with payroll/compliance awareness.

Responsibilities

• Configure HCM software for customers based on specifications.
• Hold client meetings and translate requirements to software solutions.
• Upload templates and troubleshoot errors.
• Monitor and manage development tickets.
• System setup based on directed guidance.
• Parallel testing review & analysis.
• Custom app/integration configuration & testing.
• Custom reports creation & testing.
• Validate delivered items.
• Write specifications for ISBs and new integrations.
• R&D resolution & assist on ISBs and identified bugs.
• Understand end-to-end HCM setup: payroll, benefits, time management.

Skills

Analytical

Communication

Problem solving

Client success

SaaS deployment

Project management

UK Payroll

HCM systems

US payroll

Multi-industry

Tools

BPM/HRIS tooling

Job description

As a Professional Services Configuration Specialist Consultant, you will be configuring HCM software for our customers using specifications produced by implementation consultants including support to other software via integration. You will implement software with minimal guidance or supervision. You will hold meetings with clients, identified requirements, and translated them to software solutions.,

• Uploading templates and troubleshooting errors
• Monitor and manage development tickets, as needed
• System Setup based on directed guidance
• Parallel Testing Review & Analysis
• Custom App/Integration Configuration & Testing
• Custom Reports Creation & testing
• Validation of delivered items
• Specification write-ups for ISBs and new integrations
• R&D resolution & assistance on ISB and identified bugs. 1+ years of experience of configuring and/or implementation services for HCM
• General understanding of end to end HCM setup principles-including organizational structures, payroll taxation, benefits administration, and time management.
• Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with a general understanding of unique payroll and compliance requirements.
• Experience playing a critical role in support or implementation UK Payroll.
• Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction.
• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success.
• Advanced analytical, communication, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience supporting HR and Payroll implementation for US is a plus Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing