Professional Services Consultant

SAGE; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Annual leave and volunteering days

Health coverage

Job summary

Sage is seeking a Professional Services Consultant in Newcastle to configure HCM software for customers, implement solutions, and support integrations. The role involves meetings with clients to translate requirements into software solutions, with hybrid work in our Newcastle office.

Responsibilities include system setup, testing, reports, and documentation for ISBs and integrations, requiring strong communication and problem-solving skills and a focus on client success.

Qualifications

• 1+ years configuring and/or implementing HCM.
• Understanding of end-to-end HCM setup: payroll, benefits, time management.
• Exposure to multiple industries with payroll/compliance awareness.
• Experience supporting UK Payroll in a client/implementation context.
• Strong multitasking, meeting deadlines, and customer satisfaction.
• Experience with SaaS implementations and a focus on client success.
• Analytical, communication, and problem-solving skills.
• Excellent written and verbal communication.
• Experience supporting HR and Payroll implementations for US is a plus.

Responsibilities

• Uploading templates and troubleshooting errors.
• Monitor and manage development tickets as needed.
• System setup based on directed guidance.
• Parallel testing review and analysis.
• Custom App/Integration configuration & testing.
• Custom reports creation & testing.
• Validation of delivered items.
• Specification write-ups for ISBs and new integrations.
• R&D resolution & assistance on ISB and identified bugs.

Skills

HCM configuration

UK Payroll

SaaS implementations

Client success focus

Project management

Analytical skills

Communication skills

US payroll experience

Tools

HRIS software

Payroll software

Job description

Job Title

Professional Services Consultant

Job Description

As a Professional Services Configuration Specialist Consultant, you will be configuring HCM software for our customers using specifications produced by implementation consultants including support to other software via integration. You will implement software with minimal guidance or supervision. You will hold meetings with clients, identified requirements, and translated them to software solutions.

Hybrid - 3 days in our Newcastle office (global headquarters)

Key Responsibilities

Key accountabilities and decision ownership:

• Uploading templates and troubleshooting errors
• Monitor and manage development tickets, as needed
• System Setup based on directed guidance
• Parallel Testing Review & Analysis
• Custom App/Integration Configuration & Testing
• Custom Reports Creation & testing
• Validation of delivered items
• Specification write-ups for ISBs and new integrations
• R&D resolution & assistance on ISB and identified bugs.

Skills, know-how and experience

• 1+ years of experience of configuring and/or implementation services for HCM
• General understanding of end to end HCM setup principles-including organizational structures, payroll taxation, benefits administration, and time management.
• Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with a general understanding of unique payroll and compliance requirements.
• Experience playing a critical role in support or implementation UK Payroll.
• Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction.
• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success.
• Advanced analytical, communication, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience supporting HR and Payroll implementation for US is a plus

Your benefits

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

Function

Professional Services & Partner Enablement

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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