EU IT Solution Manager

Onyx-Conseil; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Onyx-Conseil seeks an EU IT Solution Manager to join the IT Leadership Team. You will shape strategy, design, and deployment of technology across European businesses to deliver reliable and cost-effective IT services.

You will lead 1st–3rd line support, drive ITIL processes, and educate IT teams while coordinating projects with the European IT Director. Hybrid work with occasional travel to London and other sites is required.

Qualifications

• Must be degree educated with an ITIL Foundation.
• Experience leading IT teams and projects.
• Strong technical leadership and customer-centric approach.

Responsibilities

• Lead IT strategy, design, and deployment across European businesses.
• Manage 3rd line escalations and provide support for Europe IT Services.
• Oversee ITIL processes for Capacity, Availability and IT Service Continuity.
• Direct maintenance, monitoring and backups of core systems; manage incidents.
• Coordinate IT projects with the European IT Director and travel to London/locations.

Skills

IT Leadership

ITIL Foundation

Analytical skills

Problem solving

Communication

Education

Degree educated

ITIL Foundation

Tools

ITSM tools

IT Architecture

Job description

EU IT Solution Manager

To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe.

Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective.

Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required.

Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams.

This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations.

Support the design, build and deployment of core IT systems and services: o Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups.

Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering.

Cyber Security – Protection, Education, Audit, Disaster Recovery, & Business Continuity.

• Review, develop and enhance the continued delivery of 1st class student learning through IT.
• Identify and design solutions to enhance operations and solve business problems.
• Support IT Teams in all activities that lead to the successful implementation of new solutions.
• Direct the maintenance, monitoring and backup/restore of the European IT Services.
• Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required.
• Manage major service incidents and problems through to resolution as directed.
• ITIL process owner for Capacity and Performance; Availability; IT Service Continuity.
• Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults.
• Support, guide and/or manage IT projects as directed by the European IT Director.
• Audit and review the technical integrity of core systems and services.
• Review operating efficiencies to facilitate and accommodate business growth.
• Define, document and disseminate IT procedures, and standards.
• Manage and maintain a knowledge base for core systems and services.
• Any other reasonably requested duties.
• Strong technical leadership ability and team spirit with a can-do attitude.
• Self-motivation, effective time management and the ability to work unsupervised.
• Must be able to use initiative and work under pressure, consistently employing a customer centric approach.
• Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues.
• Flexibility to work in various locations when required.

Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation.

IT Support environment (3rd line support)

ITSM tools and methodology

ITIL practice and methodology

IT Project Delivery

IT Architecture

Must be degree educated with an ITIL Foundation.

Salary for this position will be up to £60K.

The position will be hybrid/remote with meetings in Central London.