Production Support Team Lead - Ecommerce - £100K

Oliver Bernard; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Oliver Bernard is seeking a Production/ Application Support Team Lead in central London. The role blends deep technical work with leadership, overseeing reliability, performance, and platform STACK improvements.

You’ll guide a team of support and platform engineers and own processes, strategy and cross-team collaboration with engineering and external partners. The position requires leadership experience and strong technical skills, with a focus on delivering scalable, reliable systems for a

Qualifications

• Proven experience in Production/Application Support, Platform, DevOps or similar role.
• Knowledge of scripting or an object-oriented programming language.
• SQL and database experience
• Proficiency in configuration management, automation and orchestration tools.
• Good knowledge of tools such as AWS, Terraform and Docker
• Knowledge of APIs and microservices is desirable.
• Experience leading others and being the 'go to', senior, in a team

Responsibilities

• Lead a team of support and platform engineers.
• Act as the primary interface between business stakeholders, engineering and external partners.
• Define strategy, improve processes, and ensure platforms scale to support operations.

Skills

Production/Application Support

Team leadership

Scripting

SQL

Configuration management/automation

APIs & microservices

Tools

AWS

Terraform

Docker

Job description

Our client is one of the country’s leading ecommerce firms, based in central London with a global reach.

They’re looking to hire a Production / Application Support Team Lead who’ll be responsible for the reliability, performance, and continuous improvement of the platform stack.

This is a leadership role but very technical and hands-on, combining deep technical expertise with operational, team and project ownership.

You’ll have the chance to lead a team of support and platform engineers, drive excellence, and act as the key interface between business stakeholders, engineering and external partners.

You’ll have the opportunity to define strategy, improve processes, and ensure platforms can scale to support business operations.

Requirements

• Proven experience in a Production, Application Support, Platform, DevOps or similar role.
• Knowledge of scripting or an object-oriented programming language.
• SQL and database experience
• Proficiency in configuration management, automation and orchestration tools.
• Good knowledge of tools such as AWS, Terraform and Docker
• Knowledge of APIs and microservices is desirable.
• Experience leading others and being the “go to”, senior, in a team