Production Support Engineer

Cantor Fitzgerald; Belfast City District; On-site; GBP 42,000 - 64,000; Full time

Job summary

Lucera Financial Infrastructures seeks a Production Support Engineer to join our Belfast office. You will deliver 2nd- and 3rd-line assistance, onboard new clients, and collaborate with local and global teams, balancing US trading-hour coverage with UK hours in a hybrid setup.

In this role you will diagnose incidents in Unix/Linux, contribute to the knowledge base, and participate in on-call rotations, ensuring reliable services for financial markets.

Qualifications

• 2+ years in technical support within financial services.
• Strong proficiency with Unix/Linux.
• Experience in 2nd- and 3rd-line support and client onboarding.
• Excellent written and verbal communication.
• Solid analytical and logical problem-solving abilities.
• Familiarity with market data, order entry, and FIX/ITCH messaging.
• Experience in global support rotations and US-hour schedules.
• Knowledge of networking concepts and deployment management is a plus.
• Ability to write Bash or Python scripts to automate tasks.
• Understanding of FX, FI, or crypto markets is advantageous.

Responsibilities

• Provide 2nd and 3rd line technical support for core financial products during US trading hours.
• Assist with client onboarding, configuration, and issue resolution.
• Monitor, diagnose, and resolve incidents in Unix/Linux environments.
• Collaborate with global support teams for seamless hand-offs.
• Document troubleshooting steps and solutions in the knowledge base.
• Participate in on-call rotations and adhere to SLAs.
• Identify and automate repetitive tasks using scripting languages.
• Support deployment and release activities for new software versions.
• Stay current with market data, order entry concepts, and relevant regulations.
• Escalate complex problems to product engineering with diagnostics.

Skills

Unix/Linux

2nd/3rd line support

Client onboarding

Scripting

Communication skills

Analytical thinking

Networking concepts

FIX/ITCH protocols

US trading hours

Tools

Bash

Python

Job description

Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second‑ and third‑line assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US trading‑hour coverage with regular UK hours.

Responsibilities

• Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.
• Assist with client onboarding, configuration, and issue resolution.
• Monitor, diagnose, and resolve incidents in Unix/Linux environments.
• Collaborate with global support teams to ensure seamless hand‑offs and knowledge sharing.
• Document troubleshooting steps, solutions, and process improvements in the knowledge base.
• Participate in on‑call rotation and adhere to defined service level agreements.
• Identify and automate repetitive tasks using scripting languages.
• Support deployment and release activities for new software versions.
• Stay current with market data, order entry concepts, and relevant financial regulations.
• Escalate complex problems to product engineering while providing detailed diagnostics.

Qualifications

• 2+ years experience in technical support within financial services.
• Strong proficiency with Unix/Linux operating systems.
• Demonstrated ability in second‑ and third‑line support and client onboarding.
• Excellent written and verbal communication skills.
• Solid analytical and logical problem‑solving abilities.
• Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
• Experience working in a global support rotation and adhering to US‑hour schedules.
• Knowledge of networking concepts and deployment management is a plus.
• Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
• Understanding of FX, FI, or crypto markets is advantageous.

Job Info

• Job Identification 249891
• Posting Date 09/09/2026, 01:24 PM
• Locations 14-16 Thomas House, James St S,, Belfast, Northern Ireland, BT2 7GA, GB