FX Applications Support - Assistant Vice President

Citi; Belfast City District; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

27 days annual leave

Discretionary annual bonus

Private medical care & life insurance

Employee assistance program

Pension plan

Paid parental leave

Staff discounts

Job summary

Citi Belfast is seeking a scalable FX application support professional to provide on-site coverage during EMEA hours and weekend rotations for the FX trading system. You will align with global teams to ensure 24x6.5 service, support critical pricing, settlement and regulatory reporting flows, and contribute to release cycles.

Join a diverse team in Belfast with exposure to next-generation technology solutions and disaster recovery testing.

Qualifications

• Hands-on application support in a global market context.
• Proficiency building ad hoc SQL queries and navigating Unix systems.
• Exposure to cloud technologies, DevOps tooling and AI concepts.

Responsibilities

• Provide user support for mission critical FX trading system used by trading desks and operations.
• Support FX trade life cycle flows including pricing, connectivity, settlements and regulatory reporting.
• Perform start-of-day checks and continuous monitoring of the app and infra.
• Raise problems to tech and business teams while following SLAs.
• Create and maintain technical support docs and participate in deployments.

Skills

Oracle SQL

UNIX

Python scripting

Global support experience

Cloud/DevOps familiarity

Analytical skills

Communication skills

Ability to work under pressure

Tools

IT monitoring tools

ServiceNow

Autosys

Job description

• Paid Parental Leave

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products. The FX application is a business-critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce, Trade Processing, Risk & Derivatives.

In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune, Bahrain to ensure 24 x 6.5 coverage of the application.

As a member of the Support team – you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles and participate in disaster recovery testing.

Role Overview/What will you do:

• Provide user support for mission critical trading system used by trading desks and operations.


• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.


• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.


• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.


• Build and maintain technical support documentation.


• Act as a liaison between users/traders, interfacing internal technology groups and vendors.


• Participate in application releases, from development, testing and deployment into production.


• Perform post release checkouts after application releases and infrastructure updates.


• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.


• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.


• Ensure all productions issues are logged and updated as per the Support team policies and procedures.


• Effectively share information with other support team members and with other technology teams.

Key Skills And Experience Required –

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)


• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)


• Working knowledge of Python Scripting


• Demonstrable track record of hands-on application support experience in a global market related business.


• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI.


• Strong analytical skills & attention to detail


• Positive attitude and keen to learn.


• Good communication and interpersonal skills.


• Ability to work under stress and time constraints.

Any Beneficial / Nice to have skills and experience:

• Monitoring and Observability tools like ITRS, Grafana, Splunk


• Job scheduling tool such as Autosys.


• Issue tracking and reporting using tools such as Service Now


• Knowledge/ experience of problem Management Tools.


• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

What we’ll provide you:

• 27 days annual leave (plus bank holidays)


• A discreecional annual performance related bonus


• Private Medical Care & Life Insurance


• Employee Assistance Program


• Pension Plan


• Paid Parental Leave


• Special discounts for employees, family, and friends


• Access to an array of learning and development resources

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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