Technical Support Engineer

Options Technology Ltd.; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Options Technology Ltd. in London is seeking a Technical Support Engineer to maintain and support our Options trading technology stack. You will work closely with client technology teams to ensure smooth operation of our trading platform in a fast-paced environment.

We welcome graduates and professionals who can travel, learn quickly, and deliver high-quality customer support. First 12 months are office-based, with opportunities for growth within a global fintech firm.

Responsibilities

• Provide technical contact for clients, delivering remote or on-site support for options trading systems.
• Monitor health and performance of internal systems and perform regular maintenance.
• Diagnose issues, escalate to internal teams as needed and coordinate resolutions.
• Handle incidents and service requests per SLAs and document resolutions.
• Manage client relationships and act as a technical advisor when required.
• Assist with system enhancements and participate in testing and deployments.
• Deliver training sessions for client staff to share knowledge and best practices.

Job description

Technical Support Engineer

Location: London

Salary: Competitive

Join the Options Support Team in London!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

• Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
• Continuous career development opportunities: We provide professional skills development and technical training.
• The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
• Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.

The Role

As an Options Technology Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated individuals to join our dynamic team in London. Please note as a graduate, placement, intern or apprentice you will be expected to work from the office on a full time basis for at least the first 12 months of your employment.

We’re looking for someone who has technical proficiency in:

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
• Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment. AV troubleshooting.

• Experience: Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
• Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
• Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
• Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.

Typical Job duties would include:

• Technical Support: Serve as a technical point of contact for clients, providing remote or on-site support for all options trading technology systems.
• System Monitoring and Maintenance: Monitor the health and performance of internal systems, ensuring that they are operating optimally. Conduct regular maintenance activities, including software updates and configuration changes, to keep systems up to date.
• Troubleshooting and Issue Resolution: Diagnose and resolve technical issues. Escalate complex problems to appropriate internal teams and coordinate with them to find timely solutions.
• Incident Management: Respond to incidents and service requests raised by the client, adhering to defined service level agreements (SLAs) and following established incident management processes. Document incidents and their resolutions accurately.
• Client Relationship Management: Build and maintain strong relationships with key client stakeholders, understanding their requirements and proactively addressing their concerns. Serve as a technical advisor to the client.
• System Enhancements and Upgrades: Collaborate with the Options Technology development team to implement system enhancements and upgrades. Participate in testing and validation activities to ensure smooth deployment.
• Training and Knowledge Sharing: Conduct training sessions for the client's technical staff to enhance their understanding of the options trading systems. Share technical knowledge and best practices with both internal teams and the client to foster continuous improvement.

We’re also looking for candidates with:

• Strong research, writing and communication skills.
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• A passion for innovation and the financial technology sector.
• Project management skills and proven ability to manage own workload.