Production Reliability Engineer - Banking & Payments Onsite

Pontoon; Chester; On-site; GBP 55,000 - 70,000; Full time

Job summary

Pontoon is seeking a Production Support Engineer for a banking/payments environment in Chester. The role requires strong Unix/AIX, SQL and production support experience, with proven incident management leadership in a 24x7 setting.

Initial on-site commitment is five days per week for the first month, followed by a reduced onsite pattern. The position involves coordinating onshore/offshore teams and driving automation to improve reliability.

Qualifications

• Experience in production support for business-critical applications.
• Strong Unix/AIX command-line and system administration skills.
• Proficient in SQL/SQL*Plus, able to write and run queries to investigate issues.
• Proven track record in Incident Management and Problem Management.
• Experience resolving complex production incidents and driving service restoration and RCA.
• Ability to coordinate both onshore and offshore technical teams during major incidents.
• Familiarity with IBM MQ, SFTP, NDM and job scheduling tools (Autosys).
• Scripting experience (Shell, Python) to automate routine tasks.
• Strong communication with technical and business stakeholders.
• Banking/Financial Services or Payments domain experience is advantageous.

Responsibilities

• Manage and triage production incidents in a business-critical banking environment.
• Coordinate cross-functional technical teams to restore service quickly.
• Lead root-cause analysis and post-incident reviews.
• Maintain 24x7 production readiness and automate repetitive tasks.
• Communicate status to stakeholders and drive continuous improvement.

Skills

Production support

Unix/AIX

SQL/SQL*Plus

Incident Management

Problem Management

Major incident leadership

Automation/SRE mindset

Shell/Python scripting

24x7 production

Banking/payments domain

Stakeholder communication

Onshore/offshore coordination

Tools

IBM MQ

SFTP

NDM

Autosys

ServiceNow

Remedy

Splunk

Dynatrace

Glassbox

NetScout

Ansible Tower

Bladelogic

Job description

Pontoon is seeking a Production Support Engineer for a banking/payments environment in Chester. The role requires strong Unix/AIX, SQL and production support experience, with proven incident management leadership in a 24x7 setting.

Initial on-site commitment is five days per week for the first month, followed by a reduced onsite pattern. The position involves coordinating onshore/offshore teams and driving automation to improve reliability.