Front-Office Production Support Engineer | Banking & Cloud

Apexon

Greater London

On-site

GBP 55,000 - 85,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Apexon is seeking an experienced Application Support professional to provide L2/L3 support for front-office applications in a fast-paced, banking-adjacent environment. You will troubleshoot complex incidents, perform root cause analysis, and coordinate with development teams to implement fixes.

The role requires strong Java and SQL skills, ITIL/ITSM familiarity, and experience with cloud platforms (AWS) and AI-assisted development tools.

Qualifications

4 to 10 years of experience in Application Support, Production Support, and/or Software Development.
Experience in L2 and L3 Application Support environments.
Banking or Investment Banking experience preferred.
Experience with business-critical applications in fast-paced environments.

Responsibilities

Provide L2/L3 support for business-critical front-office applications.
Troubleshoot, debug, and resolve complex production incidents and application defects.
Perform root cause analysis and drive permanent resolutions with development teams.
Manage incidents, assess business impact, and coordinate timely resolution of issues.
Work with support teams on escalations and provide technical guidance.
Collaborate with development teams to investigate bugs, implement fixes, and improve stability.
Communicate with users, stakeholders, and management during incidents and investigations.
Raise and manage incident, problem, and escalation tickets per processes.
Identify opportunities for automation, operational improvements, and platform optimization.
Support application performance, reliability, and continuous service improvement initiatives.