Production Controller - Retail Marketing & Ops

dssmith; Ely; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

Income protection

25 days' holiday plus bank holidays

Employee Assistance Programme

Sharesave scheme

Corporate discounts

Cycle to work scheme

Job summary

DS Smith is seeking a Production Controller to join its Retail Marketing team in Ely. You will oversee customer orders from brief through final delivery, coordinating with Sales, Design, Planning, Manufacturing and Logistics to keep projects moving smoothly.

This role sits at the heart of our operation, offering variety and problem solving while exposing you to multiple business areas. You will build relationships with stakeholders and contribute to continuous improvement on-site in Ely.

Qualifications

• Experience in production, planning, customer service or project coordination.
• Knowledge of 3D and large format print.
• Exceptional attention to detail.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities and meet deadlines.
• Good IT skills and confidence using a variety of systems and software.

Responsibilities

• Act as the central point of contact between internal teams and customers.
• Processing orders and translating customer requirements into clear production briefs.
• Coordinating with Sales, Structural Design, Artwork, Planning, Manufacturing and Logistics teams.
• Monitoring projects through each stage of production and ensuring deadlines are met.
• Maintaining accurate records and project documentation.
• Managing multiple jobs simultaneously within a fast-paced environment.
• Identifying potential issues and helping to resolve them quickly.
• Building strong relationships with internal and external stakeholders.
• Supporting continuous improvement initiatives to enhance efficiency, reduce costs and improve customer experience.

Skills

Production planning

Customer service

Project coordination

3D knowledge

Large format print

Attention to detail

Communication

IT skills

Tools

Illustrator

Job description

DS Smith is seeking a Production Controller to join its Retail Marketing team in Ely. You will oversee customer orders from brief through final delivery, coordinating with Sales, Design, Planning, Manufacturing and Logistics to keep projects moving smoothly.

This role sits at the heart of our operation, offering variety and problem solving while exposing you to multiple business areas. You will build relationships with stakeholders and contribute to continuous improvement on-site in Ely.