Production Controller-1

DS Smith; Ely; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme and life assurance

25 days’ holiday plus bank holidays

Employee Assistance Programme

Sharesave scheme

Corporate discounts

Cycle to work scheme

Job summary

DS Smith in Ely is seeking a Production Controller to oversee orders from brief to delivery, coordinating with Sales, Design, Artwork, Planning, Manufacturing and Logistics to ensure timely, accurate production. The role emphasises multi-project handling, strong organisation and problem-solving within a dynamic marketing/retail setting.

You will be the liaison between internal teams and customers, driving efficient production briefs and continuous improvement while delivering high-quality retail

Qualifications

• Experience in production, planning, customer service or project coordination.
• Knowledge of 3D and large format print.
• Excellent attention to detail.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities and meet deadlines.
• Proficient IT skills with various systems and software.

Responsibilities

• Act as central point between internal teams and customers.
• Process orders and translate requirements into production briefs.
• Coordinate with Sales, Structural Design, Artwork, Planning, Manufacturing and Logistics.
• Monitor projects through production stages and deadlines.
• Maintain accurate records and documentation.
• Manage multiple jobs in a fast-paced environment.
• Identify and resolve issues quickly.
• Build relationships with stakeholders internal and external.
• Support continuous improvement to reduce costs and improve customer experience.

Skills

Production planning

Customer service

3D/large format

Attention to detail

Organisational skills

Communication skills

Time management

IT proficiency

Tools

Microsoft Office

ERP systems

Job description

Join DS Smith Retail Marketing as a Production Controller

Are you highly organised, detail-focused and looking for a role where no two days are the same?

About the role

We're looking for a Production Controller to join our Retail Marketing team in Ely, where you'll play a pivotal role in bringing innovative retail displays and marketing solutions to life. This is an exciting opportunity to become part of a close-knit two-person team, reporting directly to the Production Control Team Leader, while working with a wide range of specialists across the business. This is a complex and varied role that sits at the heart of our operation. You'll be the key link between Sales, Structural Design, Artwork, Planning, Manufacturing and Logistics, ensuring customer projects move smoothly from concept through to production and delivery. If you thrive in a fast-paced environment, enjoy solving problems, building relationships and managing multiple priorities at once, this could be the perfect next step in your career.

What you'll be doing

As Production Controller, you'll oversee customer orders from initial brief through to final delivery, ensuring every detail is accurately managed throughout the production process.

Key responsibilities include

• Acting as the central point of contact between internal teams and customers
• Processing orders and translating customer requirements into clear production briefs
• Coordinating with Sales, Structural Design, Artwork, Planning, Manufacturing and Logistics teams
• Monitoring projects through each stage of production and ensuring deadlines are met
• Maintaining accurate records and project documentation
• Managing multiple jobs simultaneously within a fast-paced environment
• Proactively identifying potential issues and helping to resolve them quickly
• Building strong relationships with internal and external stakeholders
• Supporting continuous improvement initiatives to enhance efficiency, reduce costs and improve customer experience

Why this role?

This is a fantastic opportunity for someone who enjoys variety and wants exposure to multiple areas of the business. You'll:

• Work on different projects every day
• Develop skills across production, planning, design, artwork and customer management
• Build relationships with a wide range of stakeholders across the business
• Be part of a collaborative and supportive team
• Gain valuable experience that can open doors to future progression opportunities within DS Smith
• Play a key role in delivering innovative retail marketing solutions for leading brands

About you

We're interested in candidates who enjoy working in a busy environment and take pride in delivering high-quality work. You'll ideally have:

• Experience in a similar production, planning, customer service or project coordination role
• Knowledge of 3D and large format print
• Exceptional attention to detail
• Strong organisational and problem-solving skills
• Excellent communication and relationship-building abilities
• The ability to manage multiple priorities and meet deadlines
• Good IT skills and confidence using a variety of systems and software

Location

Location: Ely – Monday – Friday Hours: 40 Hours on-site – 09:00 – 17:00

Benefits

• Competitive salary
• Pension scheme, life assurance and income protection
• 25 days’ holiday plus bank holidays
• Employee Assistance Programme
• Sharesave scheme
• Corporate discounts
• Cycle to work scheme

About us

We are DS Smith. Together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us.

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds and bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products.We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation,manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.

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