Production Applications / L2 Support Engineer

N Consulting Limited; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking a Production Applications / L2 Support Engineer for a hybrid role based in London. The position requires 6+ years of experience in application support, strong technical skills in Java and SQL, and a proactive approach to troubleshooting and issue resolution. Ideal candidates will thrive in dynamic, customer-facing environments and be adept at collaborating with internal teams to ensure smooth operations.

Qualifications

• 6+ years in application support or development.
• Strong in querying, regex, alerts, and dashboards using Splunk.
• Experience managing Major Incidents and post-mortem processes.

Responsibilities

• Production issue troubleshooting and log analysis.
• Collaborate with Dev and L3 teams for incident triage and change reviews.
• Proactive in identifying and resolving production issues.

Skills

Java

SQL

Database knowledge

Splunk

Communication

Collaboration

Troubleshooting

Log analysis

ITIL practices

SLA management

Job description

Role: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid – 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)

Core Requirements:

Experience: 6+ years in application support or development

Technical Skills:

Java (comfortable analyzing code)

SQL & Database knowledge

Splunk: Strong in querying, regex, alerts, and dashboards

Other Requirements:

Strong communication & collaboration with internal teams

Production issue troubleshooting and log analysis experience

Familiarity with ITIL practices, ticketing systems, and SLA management

Proactive in identifying and resolving production issues

Able to collaborate with Dev and L3 teams for incident triage and change reviews

Experience managing Major Incidents and post-mortem processes

Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.