Production Applications / L2 Support Engineer

N Consulting Ltd; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in retail application support is seeking a Production Applications / L2 Support Engineer for a 6+ month contract in London. This hybrid role requires strong technical skills in Java and SQL along with excellent troubleshooting abilities and collaboration with teams. The successful candidate will play a key role in ensuring production system reliability and efficiency in a dynamic environment.

Qualifications

• 6+ years in application support or development.
• Strong in Java (analysis), SQL & Database knowledge.
• Familiarity with ITIL practices and ticketing systems.

Responsibilities

• Production issue troubleshooting and log analysis.
• Collaborate with internal teams for incident triage.
• Manage Major Incidents and conduct post-mortem processes.

Skills

Java

SQL

Splunk

Troubleshooting

Communication

Collaboration

Job description

Role: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid - 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Core Requirements:
Experience: 6+ years in application support or development
Technical Skills:
Java (comfortable analyzing code)
SQL & Database knowledge
Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements:
Strong communication & collaboration with internal teams
Production issue troubleshooting and log analysis experience
Familiarity with ITIL practices, ticketing systems, and SLA management
Proactive in identifying and resolving production issues
Able to collaborate with Dev and L3 teams for incident triage and change reviews
Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.