L2 Support Engineer

Natobotics; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an L2 Support Engineer to join their dynamic team in London. This entry-level role offers the opportunity to work on exciting projects, providing support for applications while collaborating with various internal teams. You'll analyze Java code, troubleshoot production issues, and manage incidents, ensuring client SLAs are met. With a flexible work arrangement of three days in the office, this position is perfect for those looking to grow their skills in a supportive environment. If you're passionate about IT and eager to make an impact, this role is for you.

Qualifications

• Entry-level position requiring strong Java and database skills.
• Familiarity with Splunk is a plus.

Responsibilities

• Communicate effectively and collaborate with internal teams.
• Analyze Java code and SQL queries to support related tasks.
• Manage tickets and incidents, following ITIL practices.

Skills

Java

Database (DB)

Splunk

Job description

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Job Details

Role Title: Production Applications / L2 Support Engineer

Work Arrangement: Work from office – 3 days a week (Tues/Wed/Thurs)

Contract Duration: 6+ months

Location: London

Note: Candidates must be flexible with weekend shift rotations, compensated via time off in lieu.

Skills

Required Core Skills: Java and Database (DB)

Nice to Have: Splunk

Responsibilities

• Communicate effectively and collaborate with internal teams.
• Support projects and work during rotational weekend shifts.
• Analyze Java code and SQL queries, support or develop related tasks.
• Use Splunk for querying, regex, alerts, dashboards (no admin skills needed).
• Analyze application logs to troubleshoot production issues.
• Manage tickets and incidents, following ITIL practices.
• Proactively identify and notify team about ongoing or potential issues.
• Meet client SLAs and manage deliverables with business users.
• Collaborate with Dev/L3 teams on incidents, releases, and improvements.
• Handle major incidents, conduct post-mortems, and ensure resolution.

Additional Details

Seniority Level: Entry level

Employment Type: Contract

Job Function: Information Technology

Industry: IT Services and IT Consulting