L2 Support Engineer

N Consulting Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Production Applications / L2 Support Engineer in London to manage application issues and collaborate across teams. This role offers a blend of remote and office working, with a particular focus on supporting critical systems and ensuring compliance with client SLAs. Candidates need strong skills in Java, SQL, and Splunk, along with excellent communication and incident management capabilities.

Qualifications

• Experience in Java and database management required.
• Familiarity with Splunk for application monitoring is a must.
• Strong communication skills needed for collaboration with teams.

Responsibilities

• Manage deliverables for critical applications and ensure client SLAs are met.
• Collaborate in triages and post-mortem discussions for major incidents.
• Conduct application log analysis and troubleshoot production issues.

Skills

Java

SQL

Splunk

Communication

Application Log Analysis

ITIL

Job description

JOB DETAILS
Role Title: Production Applications / L2 Support Engineer
Possibility of remote work: Work from office - weekly 3 days ( Tues/Wed/Thurs)
Contract duration: 6+ months
Location: London
Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.
Required Core Skills:
Java and DB
SQL
Splunk

Areas of responsibility:
• Excellent communication skills and person should be more collaborative with multiple internal teams.
• Should be interested working in Support projects. Willing to work during weekend shifts on a rotational basis.
• Working exp. on Java and DB (either Dev or Support. Should be comfortable in analysing Java code or SQL query)
• Good hand on exp. with Splunk usage (No need to have Splunk admin knowledge, but need to have good knowledge on querying, reg-ex. Usage, alerts and dashboards setup etc.)
• Need to have Application log analysis skills and prior exp. to troubleshoot issues in production environments.
• ITIL / Ticket / Incident managing skills and previous work exp. on the same would be considered.
• Should be more pro-active with respect to Production issues and notifying the team about on-going and future predictive issues.
• Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA's.
• Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident.