Product Technical Support Manager

Aggreko plc; Glasgow; Híbrido; GBP 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible home-based working

Career progression

AI-enabled support tools

Descripción de la vacante

Aggreko plc is seeking a Product Technical Support Manager to lead our European Technical Support Desk, ensuring timely, high-quality product support across operations and sales teams. The role emphasizes compliance, scalable processes, and proactive issue resolution across power and temperature-control equipment.

You will drive customer satisfaction, leverage AI-enabled tools, and collaborate with global experts to size solutions accurately while maintaining safety and regulatory standards.

Formación

• Experienced technical leader with strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (F-Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.

Responsabilidades

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (F-Gas, PSSR, PED).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Conocimientos

Technical leadership

Power systems

Temperature control

Industrial equipment

EU compliance

Team management

Descripción del empleo

Bring your energy to Aggreko as Product Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Product Technical Support Manager:

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

You are:

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

Here’s what you’ll get?

• Flexible home-based working, offering a strong work-life balance.
• A key leadership role with the opportunity to shape technical support strategy across Europe
• Exposure to innovative technologies, including AI-driven support tools and connected solutions
• Competitive salary, bonus and benefits package, with opportunities for career progression
• A collaborative, purpose-driven environment focused on delivering sustainable energy solutions
• Ongoing training, development and access to global expertise within Aggreko

Our people are can-do, positive, resilient and persistent. If that feels like you,

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.