Product Technical Support Manager

Aggreko; England; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible home-based working

Leadership role in Europe

Exposure to AI tools and connected sol

Job summary

Aggreko is seeking a Product Technical Support Manager to lead our European Technical Support Desk, driving timely, high-quality technical support across operations and sales communities with a focus on product support, compliance, and solutions compatibility.

You will own delivery, triage needs, act as SME for product compliance, and support safe operations across the portfolio. The role emphasizes AI-enabled tools, self-service support, and cross-team knowledge sharing.

Qualifications

• Proven experience leading technical support teams across multiple locations.
• Knowledge of EU compliance frameworks (F‑Gas, PED, PSSR).
• Strong background in power, temperature control or industrial equipment solutions.

Responsibilities

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (F‑Gas, PED, PSSR).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Introduce AI tools and self-service support models to improve speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Skills

Technical leadership

Power industry knowledge

Team management

Data analytics

Job description

Bring your energy to Aggreko as Product Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Product Technical Support Manager:

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F‑Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early‑life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low‑emission technologies.

You are:

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F‑Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data‑driven, with experience using digital tools and analytics to improve decision‑making and outcomes.

Here’s what you’ll get?

• Flexible home‑based working, offering a strong work‑life balance.
• A key leadership role with the opportunity to shape technical support strategy across Europe
• Exposure to innovative technologies, including AI‑driven support tools and connected solutions
• Competitive salary, bonus and benefits package, with opportunities for career progression
• A collaborative, purpose‑driven environment focused on delivering sustainable energy solutions
• Ongoing training, development and access to global expertise within Aggreko

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.