Product Technical Support Manager

Aggreko; Cannock; A distancia; GBP 59.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible home-based working

Career progression opportunities

Exposure to AI-driven tools

Descripción de la vacante

Aggreko is seeking a Product Technical Support Manager to lead our technical support desk across Europe. The role focuses on delivering timely, high-quality technical support, ensuring compliance with EU regulations and optimizing solution sizing for various product portfolios.

You will drive a culture of data-driven decision making, introduce AI-assisted tools and self-service options, and work with sales and operations to meet performance targets.

Formación

• Experienced technical leader with strong background in power, temperature control or industrial equipment solutions.
• Knowledge of EU regulatory frameworks (F-Gas, PED, PSSR).
• Experience managing teams across multiple locations and driving performance.

Responsabilidades

• Own timely delivery of technical support across the business.
• Triage, measure and act on support needs to enable growth and revenue.
• Serve as SME for product compliance and regulatory alignment.
• Support safe, compliant operations across product and accessories.
• Support optimisation tools to ensure correct solution sizing and confidence.
• Introduce AI tools and self-service support to improve speed and accuracy.
• Build technical knowledge and support product education and issue resolution.

Conocimientos

Technical leadership

Power/industrial equipment knowledge

Data analytics

EU compliance knowledge

Team management (multiple locations)

Herramientas

AI tools usage

Analytics platforms

Descripción del empleo

Bring your energy to Aggreko as Product Technical Support Manager based in Europe. You’ll play a key role in leading and evolving our Technical Support Desk, ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as a Product Technical Support Manager:

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F‑Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early‑life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low‑emission technologies.

You are:

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F‑Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data‑driven, with experience using digital tools and analytics to improve decision‑making and outcomes.

Here’s what you’ll get?

• Flexible home‑based working, offering a strong work‑life balance.
• A key leadership role with the opportunity to shape technical support strategy across Europe
• Exposure to innovative technologies, including AI‑driven support tools and connected solutions
• Competitive salary, bonus and benefits package, with opportunities for career progression
• A collaborative, purpose‑driven environment focused on delivering sustainable energy solutions
• Ongoing training, development and access to global expertise within Aggreko

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.