Product Support Specialist: Client Tech Liaison

Aderant Holdings, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Aderant Holdings, Inc. is hiring a Product Support Specialist to deliver exceptional technical and customer support for our legal industry software. You will resolve complex questions on product functionality via phone or internet, while acting as the main liaison between clients and Aderant.

Ideal candidates have strong troubleshooting skills, experience with SQL and Windows environments, and familiarity with ticketing systems like Salesforce. Join a team focused on quality and client success.

Qualifications

• Strong general technical troubleshooting skills across software, networking, databases, and web issues.
• 1+ years of software-related support experience preferred.
• 1+ years of experience working with customers preferred.
• Familiar with SQL and relational databases.
• Experience with Windows operating systems and web applications.
• Excellent writing, editing, and communication skills.
• Salesforce or similar ticketing system experience is a plus.

Responsibilities

• Provides product and technical support to customers via telephone and/or Internet.
• Serves as primary liaison between company and client.
• Conveys customer feedback to product development staff.
• Resolves client questions or problems over the phone or email.
• Keeps customer informed of issue status and resolution.
• Participates in QA testing and deployment of changes.

Skills

Technical troubleshooting

Customer service

SQL

Windows OS

Web applications

Networking

Documentation

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Aderant Holdings, Inc. is hiring a Product Support Specialist to deliver exceptional technical and customer support for our legal industry software. You will resolve complex questions on product functionality via phone or internet, while acting as the main liaison between clients and Aderant.

Ideal candidates have strong troubleshooting skills, experience with SQL and Windows environments, and familiarity with ticketing systems like Salesforce. Join a team focused on quality and client success.