Product Support Specialist - STR, London

CoStar Group, Inc.; Greater London; Sur place; GBP 30 000 - 38 000; Plein temps

Avantages offerts par ce poste

Private medical cover

Dental cover

Life Assurance

28 days annual leave

Pension

Season ticket loans

Enhanced maternity/paternity pay

Résumé du poste

CoStar Group is seeking a Product Support Associate for STR in London. You will deliver product and website support to STR customers worldwide, working with multiple departments to resolve inquiries efficiently.

The role emphasizes building product knowledge, handling client questions, and educating customers on benchmarking and legacy STR offerings. It requires strong communication, CRM familiarity, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in a customer facing role.
• Experience using the Microsoft Office suite (Excel, Outlook, and Word).
• Additional European language (German, French, Portuguese preferred).
• Prior experience working with a CRM system.

Responsabilités

• Maintain knowledge of products and services to resolve client questions accurately and timely.
• Understand client issues and provide comprehensive solutions within time commitments.
• Support customers across multiple asset classes as needed.
• Maintain customer records by updating account information in systems.
• Become a Subject Matter Expert on Benchmarking and STR products to educate clients.
• Create and maintain accurate records of customer interactions.
• Provide training to customers on product overviews and usage.
• Keep managers informed of client feedback and actions taken.

Connaissances

Customer service

CRM experience

MS Office

Multitasking

Independent worker

Formation

Bachelor’s degree or equivalent

Outils

CRM systems

Description du poste

CoStar Group is seeking a Product Support Associate for STR in London. You will deliver product and website support to STR customers worldwide, working with multiple departments to resolve inquiries efficiently.

The role emphasizes building product knowledge, handling client questions, and educating customers on benchmarking and legacy STR offerings. It requires strong communication, CRM familiarity, and the ability to multitask in a fast-paced environment.