Product Support Specialist - Fast, Expert Tech Help

Solera Holdings, LLC.; Leeds; On-site; GBP 23,000 - 29,000; Full time

Job summary

Solera cap hpi is seeking a customer support adviser to help our automotive data customers. You will troubleshoot issues across phone, email, chat and web, delivering high-quality support while meeting SLA/KPI targets.

You will record interactions in our CRM, escalate when needed, and contribute to knowledge base improvements. Fluency in English and strong communication skills are essential.

Qualifications

• Experience delivering high-quality customer service in a contact centre or similar.
• Experience working with CRM and telephony systems is beneficial.
• Fluent English with clear communication and strong listening skills.

Responsibilities

• Troubleshoot and resolve issues for customers via phone, email, chat, and web.
• Deliver professional customer service while meeting SLA and KPI targets.
• Record all contacts and outcomes accurately in the designated software.
• Escalate calls or cases promptly and document enhancements for improvement.
• Contribute to knowledge base articles and comply with data security procedures.

Skills

Customer service

Communication skills

Analytical thinking

Attention to detail

Team player

Education

IT qualifications

Tools

Salesforce Service Cloud

Genesys

Job description

Solera cap hpi is seeking a customer support adviser to help our automotive data customers. You will troubleshoot issues across phone, email, chat and web, delivering high-quality support while meeting SLA/KPI targets.

You will record interactions in our CRM, escalate when needed, and contribute to knowledge base improvements. Fluency in English and strong communication skills are essential.