Lead Product Support Engineer

Fortress Recruit Limited; Poole; On-site; GBP 70,000 - 90,000; Full time

Job summary

Fortress Recruit Limited is seeking a Lead Product Support Engineer for a leading defence engineering and manufacturing organisation. The role is on‑site in Poole and offers a pathway to shape product performance and manufacturing excellence across global deployments.

You will lead the Product Support Engineering team, provide hands‑on troubleshooting, and coordinate with design, quality, supply chain and operations to resolve complex issues and drive improvements throughout the production

Qualifications

• Degree in Electrical or Mechanical Engineering (or equivalent).
• 5+ years' experience in manufacturing, production, or assembly engineering.
• Previous leadership or supervisory experience.
• Strong technical problem‑solving skills within electro‑mechanical environments.
• Experience using CAD tools such as SolidWorks or CREO.
• Ability to communicate effectively across multiple levels.
• Experience working in complex or regulated engineering environments.
• Eligibility for SC clearance (5 years' UK residency without visa or sponsorship requirement).

Responsibilities

• Leading and managing the day‑to‑day activities of the Product Support Engineering team.
• Acting as the primary technical escalation point for assembly and manufacturing issues.
• Providing hands‑on troubleshooting and root cause analysis across production.
• Collaborating with design, quality, supply chain, and operations teams.
• Supporting supplier discussions around manufacturability and components.
• Driving continuous improvement across quality, efficiency, and output.
• Supporting new product introduction and lifecycle engineering activities.

Skills

Leadership

Problem solving

Communication

Cross-functional collaboration

Manufacturing experience

Education

Degree in Electrical or Mechanical Engineering

Tools

SolidWorks

CREO

Job description

Fortress Recruit are now looking for a Lead Product Support Engineer on behalf of a leading defence engineering and manufacturing organisation, to join their growing Production Engineering team.

As Lead Product Support Engineer, you will provide technical leadership across manufacturing, supporting complex electro‑mechanical products throughout the production lifecycle. You will act as the key escalation point for product and process issues, ensuring efficient assembly, robust performance, and continuous improvement across quality, cost, and delivery.

Key responsibilities include:

• Leading and managing the day‑to‑day activities of the Product Support Engineering team
• Acting as the primary technical escalation point for assembly and manufacturing issues
• Providing hands‑on troubleshooting and root cause analysis across production
• Collaborating with design, quality, supply chain, and operations teams
• Supporting supplier discussions around manufacturability and components
• Driving continuous improvement across quality, efficiency, and output
• Supporting new product introduction and lifecycle engineering activities

To be successful, you'll have:

• Degree in Electrical or Mechanical Engineering (or equivalent experience)
• 5+ years' experience in manufacturing, production, or assembly engineering
• Previous leadership or supervisory experience
• Strong technical problem‑solving skills within electro‑mechanical environments
• Experience using CAD tools such as SolidWorks or CREO
• Ability to communicate effectively across multiple levels
• Experience working in complex or regulated engineering environments
• Eligibility for SC clearance (5 years' UK residency without visa or sponsorship requirement)

This is a key engineering leadership role within a well‑established defence organisation, offering the opportunity to influence product performance and manufacturing excellence across globally deployed systems.

The Lead Product Support Engineer role is a full‑time, permanent role based on‑site in Poole, with competitive salary, plus training and development opportunity for further personal and professional growth.