Product Support Engineer (Mechanical)

Rivencore Global; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

Rivencore Global is seeking a Product Support Engineer to join our Production Engineering function. You will help solve complex technical and manufacturing problems and work with cross-functional teams to improve reliability, quality and cost.

You'll investigate issues, analyze data, identify root causes and implement solutions, while supporting new product introduction and engineering changes. This role offers impactful work in a naval-technology environment.

Qualifications

• 5+ years’ experience in product support, design, manufacturing or production engineering.
• Degree in Electrical or Manufacturing Engineering, or equivalent.
• Experience working in a complex manufacturing environment.
• Strong problem-solving and technical analysis skills.
• Experience with CAD, ideally SolidWorks or Creo.
• Good working knowledge of MS Office and clear communication with teams.
• Eligibility to obtain SC Clearance.

Responsibilities

• Troubleshoot and investigate technical problems across product lifecycles.
• Collaborate with Engineering, Operations, Quality, Supply Chain and Customer Support to drive improvements.
• Turn customer feedback into product improvements and document changes.
• Prepare technical information and represent Product Support at review meetings.

Skills

CAD

SolidWorks

Creo

MS Office

Communication

Cross-functional collaboration

Education

Electrical or Manufacturing Engineering degree

Tools

CAD software

Job description

Solve problems. Improve products. Make an impact.

Do you enjoy finding the cause of a technical problem and turning it into a practical solution?

We’re growing our Product Support team and are looking for an experienced Product Support Engineer to join our Production Engineering function.

You’ll support products throughout their lifecycle. You’ll work with Engineering, Operations, Quality, Supply Chain, Project Delivery and Customer Support to improve reliability, quality, cost and performance.

Your impact

You’ll help us to:

Solve complex technical and manufacturing problems.

Improve product reliability and extend product life.

Reduce cost and improve production efficiency.

Support new product introduction.

Manage engineering changes and technical requests.

Turn customer feedback into product improvements.

Improve technical processes and documentation.

You’ll investigate issues, analyse data, identify root causes and put solutions into practice. You’ll also prepare technical information and represent Product Support at review meetings.

What you’ll bring

We’re looking for someone with:

5+ years’ experience in product support, design, manufacturing or production engineering.

A degree in Electrical or Manufacturing Engineering , or equivalent experience.

Experience working in a complex manufacturing environment.

Strong problem-solving and technical analysis skills.

Experience with CAD , ideally SolidWorks or Creo.

Good working knowledge of MS Office .

Clear communication skills and confidence working with different teams.

Strong organisation and the ability to manage deadlines.

Eligibility to obtain SC Clearance .

Why this role?

You’ll have the opportunity to influence products from development through to production and customer support. Your ideas and technical expertise will help improve how we design, build and support our products.

Ready to solve real engineering challenges and make a measurable difference?

About Us

At Rivencore Global Solutions, you’ll join a team that’s redefining naval technology through cutting‑edge engineering and precision manufacturing. Our systems power environmental awareness, aircraft landing aids, corrosion protection and mission‑critical capabilities used by navies in over 50 countries—built to perform flawlessly in the world’s harshest maritime environments. From innovative product development to full cradle‑to‑grave support, our people work side‑by‑side with global shipbuilders and defence partners to deliver solutions that keep crews safer and operations sharper. If you want to be part of a company where your work has real impact at sea, this is where you belong.