Product Support Engineer — Solve Problems, Improve Reliability

Rivencore Global; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

Rivencore Global is seeking a Product Support Engineer to join our Production Engineering function. You will help solve complex technical and manufacturing problems and work with cross-functional teams to improve reliability, quality and cost.

You'll investigate issues, analyze data, identify root causes and implement solutions, while supporting new product introduction and engineering changes. This role offers impactful work in a naval-technology environment.

Qualifications

• 5+ years’ experience in product support, design, manufacturing or production engineering.
• Degree in Electrical or Manufacturing Engineering, or equivalent.
• Experience working in a complex manufacturing environment.
• Strong problem-solving and technical analysis skills.
• Experience with CAD, ideally SolidWorks or Creo.
• Good working knowledge of MS Office and clear communication with teams.
• Eligibility to obtain SC Clearance.

Responsibilities

• Troubleshoot and investigate technical problems across product lifecycles.
• Collaborate with Engineering, Operations, Quality, Supply Chain and Customer Support to drive improvements.
• Turn customer feedback into product improvements and document changes.
• Prepare technical information and represent Product Support at review meetings.

Skills

CAD

SolidWorks

Creo

MS Office

Communication

Cross-functional collaboration

Education

Electrical or Manufacturing Engineering degree

Tools

CAD software

Job description

Rivencore Global is seeking a Product Support Engineer to join our Production Engineering function. You will help solve complex technical and manufacturing problems and work with cross-functional teams to improve reliability, quality and cost.

You'll investigate issues, analyze data, identify root causes and implement solutions, while supporting new product introduction and engineering changes. This role offers impactful work in a naval-technology environment.