Product Support Engineer

QinetiQ Limited; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the defense sector is seeking a Product Support Engineer to join their Production Team. The role involves building and testing advanced electronic systems, troubleshooting, and providing technical support globally. Ideal candidates will have a degree in Electrical/Electronic Engineering and strong customer service skills, with a focus on continuous improvement and safety practices.

Qualifications

• Degree qualified or equivalent in Electrical / Electronic Engineering.
• Experience with DVM, signal generator, spectrum analyser, power meter, and oscilloscope.
• Practiced in root cause investigation and problem-solving techniques.

Responsibilities

• Build, repair, upgrade, test, and calibrate QTS specific electronic systems.
• Conduct duties in line with the Production plan to ensure timely delivery.
• Provide technical support to internal and external stakeholders.

Skills

Customer focused attitude

Communication skills

Analogue electronics knowledge

Digital electronics knowledge

RF knowledge

Fault finding to component level

Root cause investigation

Continuous improvement techniques

Education

Degree in Electrical / Electronic Engineering

Job description

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We are currently recruiting for a Product Support Engineer to join QinetiQ Target Systems (QTS) within our Production Team. QTS is a wholly owned subsidiary of QinetiQ Group PLC, specialising in the design and manufacture of a range of state-of-the-art Unmanned Aerial and Surface Target systems, including the world-leading Banshee target.

QTS targets are used to enable realistic weapons test and evaluation and operator training in over 40 countries worldwide, with QTS providing a complete managed service in over 15 of these countries.

What will I be doing?

Reporting to the Electronics Production Supervisor, you will be responsible for building, repairing, upgrading, testing and calibrating QTS specific electronic system equipment, in Ashford and across the globe, on customer sites.

You’ll perform troubleshooting to component level, to rectify faults and to highlight build, test and design improvements, and provide technical support to all functions of the business.

Duties will include:

• Conduct duties in line with the Production plan to ensure that product is manufactured, inspected and tested on time, on cost and to quality.
• Lead planning activities with the internal stakeholders on performing offsite activities, and execute to plan, to ensure customer satisfaction
• Testing and calibration of all ground support equipment.
• Carry out customer servicing, often on site in front of the customer.
• Maintain and recommend build, test and inspection documentation improvements, and provide justification on potential benefits
• Assist in the creation of Standard Operating Procedures, inspection instructions and test procedures
• Create documentation to support and build ST fixtures to support Production and Production Engineering
• An SME point of contact for internal and external customers on technical support relating to QTS specific electronic system equipment.
• Lead ATE improvements to maximise throughput and efficiencies
• To carry out additional tasks as directed by Electronics Production Supervisor, Charge Hand or Production Manager.

What do I need?

You will be degree qualified, or equivalent, in the Electrical / Electronic Engineering field and have experience of using DVM, signal generator, spectrum analyser, power meter and an oscilloscope.

You’ll have a customer focused attitude and the ability to communicate to a high level, to internal and external stakeholders.

We also ask that you have

• Working knowledge of analogue and digital electronics
• Working knowledge of RF
• The ability to work under pressure to strict deadlines
• The ability to remain flexible to meet customer demand
• Experience of fault finding to component level
• Understanding of safe working practices in a factory environment, and the ability to dynamic risk assess while off site to ensure safety
• Practiced in root cause investigation and problem-solving such as 8D
• Experience with continuous improvement techniques, such as Lean Manufacturing and 5S.