Lead Product Support Engineer

renishaw; Wotton-under-Edge; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

9% pension

Discretionary annual bonus

Onsite restaurants

Coffee shops

Free parking

Car sharing scheme

24 hour fitness centres

Health and wellbeing benefits

Job summary

Renishaw is seeking a Lead CMM & Gauging Support Engineer to oversee the Product Support Engineering function and drive growth across the CMM, Gauging, Equator X and AGILITY portfolio. This leadership role delivers world‑class technical support to customers, subsidiaries and field teams while advancing capability development and continuous improvement.

The ideal candidate combines strong coordinate measurement expertise with proven leadership to ensure our support teams remain at the forefront

Responsibilities

• Lead and develop the CMM & Gauging Product Support Engineering team.
• Set objectives, coach team members and support succession planning.
• Allocate resources to support customer demand.
• Support organisational growth planning and capability development.
• Drive continuous improvement, accountability and customer focus.
• Own delivery of advanced technical support for customers, subsidiaries and internal teams.
• Act as escalation point for complex issues involving CMM, Gauging, Equator and AGILITY.
• Lead root-cause investigations and coordinate corrective actions across teams.
• Ensure high-quality support case management and timely resolutions.
• Provide technical guidance to field service engineers and project teams.
• Support marketing to develop service offerings for new products.
• Define critical spare strategies and lifecycle support plans.
• Develop and maintain global support documentation and knowledge resources.
• Coordinate technical training programmes for engineers worldwide.
• Drive standardisation of support processes across regions.
• Support process development within D365 and related systems.
• Assist CRM data quality improvements and test software releases.
• Champion AI, automation and knowledge management across support.

Job description

Lead Product Support Engineer

Wotton under Edge

up to £60,000 depending on experience

Renishaw is seeking an experienced and highly motivated Lead CMM & Gauging Support Engineer to lead our Product Support Engineering function and support the continued growth of our global CMM, Gauging, Equator X and AGILITY product portfolio.This is a pivotal leadership role responsible for delivering world-class technical support to customers, subsidiaries and field service teams while driving operational excellence, technical capability development and business transformation initiatives across the support organisation.The successful candidate will combine strong technical expertise in coordinate measurement and gauging systems with proven leadership capability, ensuring our support teams remain at the forefront of customer service, product knowledge, global engineer training and continuous improvement.

Key Responsibilities

Leadership & Resource Management

• Lead and develop the CMM & Gauging Product Support Engineering team.
• Set objectives, coach team members and support succession planning.
• Allocate resources to support customer demand.
• Support organisational growth planning, capability development and future operating model initiatives.
• Drive a culture of continuous improvement, accountability and customer focus.

Technical Customer Support

• Own the delivery of advanced technical support for customers, subsidiaries and internal teams.
• Act as an escalation point for complex technical issues involving CMM, Gauging, Equator and AGILITY solutions.
• Lead root-cause investigations and coordinate corrective actions across engineering, software and quality teams.
• Ensure high-quality support case management and timely resolution of customer issues.

Installations, Upgrades & Lifecycle Support

• Provide technical guidance to field service engineers and project teams.
• Support marketing teams to develop strategies and service offerings for new product introductions.
• Support the definition of critical spare strategies, maintenance approaches and lifecycle support plans.

Global Technical Capability Development

• Develop and maintain global support documentation, installation guides and knowledge resources.
• Coordinate technical training programmes for engineers worldwide.
• Drive standardisation of support processes across regions.

Digital Transformation & Systems

• Act as a key stakeholder in support process development within D365 and related business systems.
• Support CRM case management improvements and data quality initiatives.
• Test software releases, upgrades and new digital tools.
• Champion AI, automation and knowledge management solutions to improve support effectiveness.

Product & Business Improvement

• Represent the voice of the customer in to the relevant product marketing team.
• Collaborate with Engineering, Quality, Marketing and Product Management teams.
• Analyse support trends and product performance data to identify improvement opportunities.
• Participate in design reviews, product validation and continuous improvement programmes.

Compliance & Quality

• Support ISO and accreditation requirements, including UKAS-related activities where applicable.
• Ensure adherence to documented procedures and quality standards.
• Support internal and external audits.
• Promote safe working practices and compliance with company policies.

Benefits

• a 9% non-contributory pension
• discretionary annual bonus
• *subsidised onsite restaurants
• *coffee shops
• free parking
• *car sharing scheme
• *24 hour fitness centres
• ( not available at all sites)

Benefits – Work-Life Balance and Health

• hybrid working policy which allows for a combination of home and office based working depending on the nature of your role.
• variable working programme
• 25 days holiday plus bank holidays
• Life Assurance policy of 12 times annual salary
• Cycle to Work scheme
• enhanced maternity pay subject to qualifying criteria
• Health Cash Plan
• the option to join Renishaw Health Trust (Aviva)
• Employee Assistance Programme for employees and family.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.

We are committed to providing reasonable adju