Senior Application Support Consultant

SmartRecruiters, Inc.; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Culture of trust

Remote work opportunities

Flexible leave

Global wellbeing days

Career growth

Mentors and role models

Job summary

Unit4 is seeking a Senior Application Support Consultant to join our UK/EMEA team, supporting customers on the Unit4 ERP platform.

This senior, hands-on role focuses on stabilising the team, resolving complex issues, mentoring colleagues and driving continuous improvement through knowledge sharing and training.

You will work across Unit4 ERP and ERPx, handle escalations, and contribute to strategic support initiatives.

Qualifications

• Experience with Unit4 ERP/x is essential.
• Strong SQL skills for querying and troubleshooting.
• Excellent English communication, both written and spoken.
• Ability to manage standard support cases and complex escalations.
• Occasional travel to customer sites is required.
• Experience mentoring or coaching colleagues is a plus.

Responsibilities

• Manage and resolve daily customer support cases across EMEA and UK.
• Act as a subject matter expert for complex issues and escalations.
• Provide guidance and mentoring to team members.
• Deliver training sessions and support knowledge development.
• Own escalation management to ensure timely and effective resolutions.
• Operate within a flat team structure covering both first-line and advanced support.
• Balance operational delivery with strategic contributions like process improvements.
• Contribute to special projects and initiatives across Unit4 ERP and ERPx.

Skills

Unit4 ERP/x

SQL

English (written/verbal)

Escalation management

Travel to customer sites

Mentoring

Big-picture thinking

Job description

Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters— A powerful statement that enables different priorities fordifferent people.

We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique

Job Description

We are looking for aSenior Application Support Consultantto join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.

This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

Alongside managing complex support cases and escalations, you will help develop team capability throughknowledge sharing, training, and coaching, while also gaining exposure to bothUnit4 ERP andERPxthrough structured learning opportunities.

Key Responsibilities

Manage and resolvedaily incoming customer support casesacross EMEA and UK regions

Act as asubject matter expertfor complex issues and escalations

Provideguidance and mentoringto team members asrequired

Delivertraining sessionsand support knowledge development within the team

Take ownership ofescalation management, ensuringtimelyand effective resolution

Operate within aflat team structure, covering bothfirst-lineand advanced support responsibilities

Balanceoperational support deliverywithstrategic contributionssuch as mentoring and process improvement

Contribute tospecial projects and process improvements

Work across bothUnit4 ERP andERPx, starting with ERP and expanding knowledge via a rotationprogramme

Qualifications

Must-Have

Proven experience withUnit4 ERP/x(essential)

Strong knowledge of theFinancial/Logistics module

Basic SQL skills(querying, troubleshooting)

StrongEnglish communication skills(written and verbal)

Ability to manageboth standard support cases and complex escalations

Occassional travel to customer sites where required

Nice-to-Have

Advanced SQL knowledge

Experience inmentoring or coaching colleagues

Previousexperience handlingescalations in a support environment

Additional Information

Who we are?

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.

We are reimagining how work makes people feel.

What we offer?

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!