Product Specialist: Shape Digital Experiences (Flexible)

Middlesex University London; Greater London; Remote; GBP 42,000 - 62,000; Full time

Job summary

Middlesex University London is seeking a Product Specialist to support and enhance digital products used across our global university community. You will work with Product Managers, technical teams, users and suppliers to understand needs, configure and test systems, resolve issues and deliver product improvements.

You will collaborate with global users to understand requirements, support day-to-day product management, and contribute to business cases and benefits realisation.

Qualifications

• Experience managing or supporting digital products across a product lifecycle, ideally in higher education.
• Experience with Student Journey systems (e.g., Ellucian Banner) preferred.
• Experience in areas such as CRM, corporate websites, VLE, library systems, ERP, Oracle eBusiness Suite or similar productivity tools.

Responsibilities

• Support day-to-day management and improvement of digital products.
• Collaborate with global users to understand needs and analyse requirements.
• Contribute to business cases and benefits realisation.
• Configure and maintain products, including upgrades and testing.
• Create and provide product support and training.
• Help build a product-driven culture across the University.

Skills

UX/UI experience

Problem solving

Communication skills

User-focused

Job description

Middlesex University London is seeking a Product Specialist to support and enhance digital products used across our global university community. You will work with Product Managers, technical teams, users and suppliers to understand needs, configure and test systems, resolve issues and deliver product improvements.

You will collaborate with global users to understand requirements, support day-to-day product management, and contribute to business cases and benefits realisation.