Product Specialist

MDX; Greater London; Remote; GBP 42,000 - 62,000; Full time

Job summary

Middlesex University London is seeking a Product Specialist to support and enhance digital products used across our global university community. You will work with Product Managers, technical teams, users and suppliers to understand needs, configure and test systems, resolve issues and deliver product improvements.

You will collaborate with global users to understand requirements, support day-to-day product management, and contribute to business cases and benefits realisation.

Qualifications

• Experience managing or supporting digital products across a product lifecycle, ideally in higher education.
• Experience with Student Journey systems (e.g., Ellucian Banner) preferred.
• Experience in areas such as CRM, corporate websites, VLE, library systems, ERP, Oracle eBusiness Suite or similar productivity tools.

Responsibilities

• Support day-to-day management and improvement of digital products.
• Collaborate with global users to understand needs and analyse requirements.
• Contribute to business cases and benefits realisation.
• Configure and maintain products, including upgrades and testing.
• Create and provide product support and training.
• Help build a product-driven culture across the University.

Skills

UX/UI experience

Problem solving

Communication skills

User-focused

Job description

Help shape the digital experience at Middlesex

Are you interested in digital products, technology and improving the experience of users?

We're looking for a Product Specialist to join our Product Management Team, helping to support and improve the digital products and services used across our global university community. You'll work with Product Managers, technical teams, users and suppliers to understand needs, configure and test systems, resolve issues and deliver product improvements.

What you will be doing:

As a Product Specialist, your role will include:

• Supporting the day-to-day management and improvement of digital products
• Collaborating with global users to understand needs, analyse requirements and use feedback to guide decisions
• Contributing to business cases and benefits realisation
• Configuring and maintaining products, including upgrades and testing
• Creating and providing product support and training
• Helping to build a strong product-driven culture across the University

What we are looking for:

You will have experience of supporting or managing digital products across a product lifecycle, ideally within higher education. Experience with Student Journey systems is preferred, such as Ellucian Banner. We are also interested in experience in other areas such as customer relationship management (CRM), corporate websites, virtual learning environment (VLE) or library systems, enterprise resource planning (ERP), Oracle eBusiness Suite or business productivity tools

Just as importantly, you will be:

• An analytical thinker and confident problem solver, with the ability to recommend practical solutions.
• Focused on delivering an excellent user and customer experience.
• An excellent written and verbal communicator, and able to work with people with different levels of IT proficiency.
• Flexible and adaptable in a fast-paced environment.
• Experience with User Experience/ User Interface (UX/UI)

Ready to make an impact? If you enjoy getting to the heart of user needs, solving problems and making digital products work better for the people who use them, we'd love to hear from you.

If you wish to discuss the job in further detail please contact Kerry Pearce, Product Manager, [e-mail]

Interviews will be held w/c 30 November 2026

Middlesex is committed to fostering an inclusive working environment where everyone can thrive. We encourage applications from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.We value the diverse perspectives, experiences and talents that people from all backgrounds bring to our global community. Please note that applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.