Product Specialist

Allocate; Richmond; On-site; GBP 35,000 - 55,000; Full time

Job summary

Une entreprise mondiale leader dans les solutions de gestion des risques en santé recherche un Product Specialist pour enrichir son produit Workforce Management. Ce rôle impliquera la collecte des exigences clients, l'analyse de la concurrence, et la contribution au développement de la feuille de route produit. Le candidat idéal sera passionné par la collaboration et possédera de solides compétences en présentation et en analyse.

Benefits

Couverture santé

Plan de retraite généreux

Congés payés et jours fériés

Qualifications

• Expérience dans le développement agile est préférable.
• Compétences en collecte d'exigences.

Responsibilities

• Analyser les retours clients et les tendances du marché pour informer le développement produit.
• Définir les exigences des fonctionnalités et les critères d'acceptation.
• Contribuer aux stratégies de prix et de rentabilité des produits.

Skills

Organisation

Analytique

Collaboration

Prise de décision

Priorisation

Job description

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Every day, thousands of patients worldwide are harmed by care delivery errors, many of which are preventable. We aim to change that. RLDatix is committed to improving healthcare by enabling a world where patients receive the safest and best care possible. Trusted by thousands globally, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle, and workforce management. Our user-centric approach offers a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise to provide leadership with the contextualized data needed for informed decision-making.

RLDatix is a truly global company, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our growth strategy, fueled by organic and inorganic expansion, brings together talented minds and the latest technologies—including AI—to deliver leading solutions for our clients. We seek passionate individuals eager to make a positive impact in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

What You Will Do:

Working with the Optima Product Management team, including Regional Product Managers, the Product Specialist will focus on understanding our Workforce Management solution. They will ensure the needs of our UK and European markets are well articulated and represented within the broader Optima Product Management function.

The Product Specialist will gather customer requirements, identify beneficial new functionalities, and suggest ideas for new product features. The role involves close collaboration with multiple Product Managers and all Directors of Product Management. It also requires effective interaction with customers in the UK and Europe, building positive relationships that translate into requirements for feature development. Additionally, the role involves working on client projects, including initial engagement, options appraisal, testing strategies, training, activation, system deployment, and go-live criteria.

Some national and international travel will be required.

Key Responsibilities

Product roadmap contribution:

• Analyze customer feedback, competitors, and market trends to inform product development recommendations.
• Define product feature requirements, user stories, and acceptance criteria.
• Track and report on the progress of product roadmap delivery.
• Enhance measurement of customer adoption and return on investment.
• Develop product roadmap concepts for annual planning.
• Identify and escalate risks/issues impacting the product roadmap, ROI, reputation, or customer experience to relevant stakeholders.
• Collaborate with cross-functional teams to achieve product objectives, including launches and marketing activities.
• Define product vision, positioning, and strategic direction.
• Identify new opportunities, service improvements, and cost-saving measures.

Commercial:

• Contribute to pricing and profitability strategies for products.
• Support Sales and Professional Services teams during customer engagements.

Experience/Knowledge/Competencies:

• Highly organized and outcome-driven.
• Numerate with strong product/solution knowledge.
• Passionate about collaboration, both internally and externally.
• Ability to prioritize effectively.
• Experience in agile software development (preferred).
• Experience in requirements gathering (preferred).
• Motivated to learn new skills and quick to adapt.
• Strong presentation and analytical skills.
• Comfortable engaging with external customers and partners.
• Ability to work independently.

RLDatix offers a competitive compensation and benefits package, including health, dental, vision, life, disability coverage, a generous retirement plan, paid time off, and holidays. We are an equal opportunity employer, making employment decisions without regard to race, color, religion, age, gender, national origin, disability, marital status, or any other protected status.