Product Specialist

Coveo; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Coveo is seeking a Product Specialist to manage support cases, diagnose issues, and guide clients to successful outcomes. You’ll work closely with R&D and client teams to deepen product understanding and craft reusable knowledge assets.

The role emphasizes clear English communication and a customer-first mindset. Ideal candidates enjoy technology, web development, and fast-paced environments, with a willingness to learn and adapt as Coveo’s platform evolves.

Qualifications

• Strong learning mindset, you believe every experience is an opportunity for learning and growth.
• Passionate about technology and web development.
• Knowledge of Python, JavaScript, CSS, SQL, and HTML.
• Clear communication skills in English (written and spoken), as you’ll work closely with clients in the United States.
• Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday, as this role supports clients during these hours.

Responsibilities

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives.

Job description

What if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals.

Far from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.

As a Product Specialist, you will:

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives.

Here is what will qualify you for the role:

• Strong learning mindset, you believe every experience is an opportunity for learning and growth.
• Passionate about technology and web development.
• Knowledge of Python, JavaScript, CSS, SQL, and HTML.
• Clear communication skills in English (written and spoken), as you’ll work closely with clients in the United States.
• Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday, as this role supports clients during these hours.

What will make you stand out:

• Organized and capable of juggling multiple priorities.
• Thrive in a fast-paced environment and draw energy from it.
• Collaborative mindset and team-oriented approach.

Do you think you can bring this role to life? Or add your own color?

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.