Product Expert

SaleCycle; Gateshead; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Health Cash Plan

EAP with 24/7 GP access

Life Insurance

Pension contributions up to 5%

Cycle to Work scheme

Annual meet-up

Job summary

SaleCycle is seeking a proactive Product Expert in Gateshead for hybrid work. You will empower teams to use our product effectively, create learning materials, and feed feedback into the roadmap.

The role emphasizes cross-team collaboration, training delivery, and ensuring compliance across usage. The ideal candidate brings 2–5 years in product-related roles, strong organisational skills, and experience building user guides and e-learning programs.

Qualifications

• 2-5 years' experience in a product-related and/or presales role.
• Organisational rigour and proactivity.
• Ability to prioritise and handle multiple tasks simultaneously.
• Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes.
• Adept at facilitating training sessions and fostering engagement across different teams.
• Experience gathering and analysing feedback to inform product improvements is a plus.
• Familiarity with collaboration tools (Slack, Confluence, and project management platforms…)

Responsibilities

• Deliver comprehensive product training sessions to collaborators.
• Develop and manage an e-learning program to onboard new hires and enhance product understanding.
• Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation.
• Monitor and respond to employee queries on the ask- Slack channels promptly and effectively.
• Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap.
• Ensure consistent, compliant use of the product across teams in adherence to our standards.
• Make the link between the structure of the commercial offer and the use of the product accordingly.
• Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites.
• Work closely with cross-functional teams to identify and address training gaps and process improvements.
• Contribute to technical discovery sessions on innovation development areas

Skills

Organisational rigour

Proactivity

Training facilitation

Communication

Tools

Slack

Confluence

Project management tools

Job description

Key Highlights

• Job Title: Product Expert
• Location: Gateshead, hybrid working
• Reporting to: Chief Product Officer
• Salary Range: £35,000 - £42,000 (depending on experience)

About Us

SaleCycle is redefining how brands convert, engage, and retain customers through AI-driven experiences across the entire customer journey.

SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email, SMS, and paid channels, enabling brands to identify, engage, convert, and reengage customers with precision.

What we do

• We provide a full-funnel Agentic Marketing Platform, combining:
• Real-time behavioural analytics and intent scoring
• AI-powered search, recommendations, and agentic decisioning
• Onsite personalisation and A/B testing
• Cross-channel activation (email, SMS, paid media)
• CRM/CDP integrations and first-party data orchestration
• Retail media and monetisation capabilities

Who we are

We are a global team of 90+ people across the UK, France, Spain, Italy, and Eastern Europe.

We are profitable, growing, and operating with a clear mindset:

• We build, not maintain
• We prioritise outcomes over activity
• We operate with low ego and high accountability
• We challenge ourselves to step outside our comfort zone

Our Values

At SaleCycle, we care about people; it's our top priority. We prioritise well-being, growth, and innovation, continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate, innovate, and celebrate!
• Premium Execution: Excellence Delivered Every Time!
• High Curiosity: Embrace your inner child - ask why and listen!
• Proactive Collaboration: United, we work together and lead the way!
• Ultimate Passion: Infuse passion into every action!

Job Summary

We are seeking a proactive and detail-oriented Product Expert to join our Product team at SaleCycle. In this role, you will be instrumental in empowering our teams to use our product effectively and consistently, ensuring homogeneous standards. You will also act as a bridge between internal teams and the product roadmap by gathering, prioritising, and sharing actionable feedback for continuous improvement. If you are passionate about creating seamless learning experiences, driving cross-team collaboration, and contributing to the success of our product, we’d love to hear from you!

Key Responsibilities

Training & Education

• Deliver comprehensive product training sessions to collaborators
• Develop and manage an e-learning program to onboard new hires and enhance product understanding
• Create and maintain, with our Sr. Product Expert and a Product Marketing Manager, an up-to-date, compliant user guide for the product to frame its usage across the organisation

Support & Engagement

• Monitor and respond to employee queries on the ask- Slack channels promptly and effectively
• Organise feedback sessions with the CSMs, aggregate insights, and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap

Compliance & Consistency

• Ensure consistent, compliant use of the product across teams in adherence to our standards
• Make the link between the structure of the commercial offer and the use of the product accordingly
• Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites

Collaboration & Improvement

• Work closely with cross-functional teams to identify and address training gaps and process improvements.
• Contribute to technical discovery sessions on innovation development areas

Qualifications & Experience

• Proven 2-5 years' experience in a product-related and/or presales role
• Organisational rigour and proactivity.
• Ability to prioritise and handle multiple tasks simultaneously.
• Excellent written and verbal communication skills, with experience creating user guides, training materials, and e-learning programmes.
• Adept at facilitating training sessions and fostering engagement across different teams.
• Experience gathering and analysing feedback to inform product improvements is a plus.
• Familiarity with collaboration tools (Slack, Confluence, and project management platforms…)

Perks & Benefits

We value our employees at SaleCycle, so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country.

Flexible hybrid working

25 days annual leave + public holidays + your birthday off

Health Cash Plan

Employee Assistance Program (EAP), including 24/7 GP access

Life Insurance

Up to 5% matched pension contribution

Tech & Cycle to Work salary sacrifice schemes

Annual company meet-up

Monthly social fund

Enhanced parental leave

Volunteering Days

Long Service Awards

Support & Equal Opportunities

If you have a medical condition or require adjustments to our process, let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race, religion, gender, nationality, sexual orientation, marital status, disability, or age.