Tech Support Specialist: Client-Focused Troubleshooter

Coveo; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Coveo is seeking a Product Specialist to manage support cases, diagnose issues, and guide clients to successful outcomes. You’ll work closely with R&D and client teams to deepen product understanding and craft reusable knowledge assets.

The role emphasizes clear English communication and a customer-first mindset. Ideal candidates enjoy technology, web development, and fast-paced environments, with a willingness to learn and adapt as Coveo’s platform evolves.

Qualifications

• Strong learning mindset, you believe every experience is an opportunity for learning and growth.
• Passionate about technology and web development.
• Knowledge of Python, JavaScript, CSS, SQL, and HTML.
• Clear communication skills in English (written and spoken), as you’ll work closely with clients in the United States.
• Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule, Monday through Friday, as this role supports clients during these hours.

Responsibilities

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives.

Job description

Coveo is seeking a Product Specialist to manage support cases, diagnose issues, and guide clients to successful outcomes. You’ll work closely with R&D and client teams to deepen product understanding and craft reusable knowledge assets.

The role emphasizes clear English communication and a customer-first mindset. Ideal candidates enjoy technology, web development, and fast-paced environments, with a willingness to learn and adapt as Coveo’s platform evolves.